Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
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Harshal Taneja

Ahmedabad

Summary

Dynamic Product Manager with a proven track record at eClinicalWorks, excelling in stakeholder engagement and data analytics. Spearheaded initiatives that boosted monthly active users by 25%. and design thinking, driving innovation and strategic growth. Passionate about optimizing user experiences and delivering impactful solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Manager

eClinicalWorks
Ahmedabad
09.2024 - Current
  • Defined and maintained the 12-month product roadmap for the patient engagement platform, aligning priorities with strategic OKRs and stakeholder feedback.
  • Led design thinking workshops and 1:1 interviews with 30+ providers, uncovering key usability gaps and informing three major feature enhancements.
  • Orchestrated two-week sprint cycles with engineering and QA, delivering four high-value releases on schedule while reducing defect rate by 18%.
  • Developed go-to-market playbooks for telehealth and mobile notifications modules; collaborated with sales and support to drive pilot adoption by 200%.
  • Established product analytics dashboards in Tableau and SQL queries, tracking user engagement metrics and driving a 25% increase in monthly active users.
  • Spearheaded the design and launch of 'eSign,' an in-house digital signature solution replacing DocuSign’s $5/envelope model; onboarded multiple teams and processed 5,000+ envelopes since January, eliminating per-envelope fees.
  • Migrated from the Azure-hosted Chef portal to an internal Chef automation platform with role-based access control, consolidating automation scripts into an in-house repository to streamline repetitive deployments and enhance security.
  • Designed and launched an in-house learning management system (LMS) for HR training and development, centralizing course delivery, automated enrollment, and reporting to elevate training efficiency.
  • Currently leading a cross-functional initiative to optimize account manager workflows and support VPs in account retention and churn prevention, implementing standardized processes and automated reporting tools to improve efficiency and reduce cancellations.

Strategic Account Manager

eClinicalWorks
Ahmedabad
08.2017 - 09.2024
  • Managed a portfolio of 15–50 provider practices, serving as the primary liaison to executive sponsors and ensuring seamless solution delivery.
  • Conducted quarterly strategic reviews with C-level stakeholders, identifying upsell opportunities that contributed to consistent year-over-year revenue growth.
  • Gathered and translated complex business requirements into clear user stories; partnered with development to launch three major modules, improving system utilization.
  • Performed comprehensive system audits and process mapping, recommending workflow optimizations that reduced administrative tasks by 20%.
  • Negotiated contract renewals and expansions, achieving a 95% renewal rate and fostering long-term client partnerships.
  • Mentored and trained eight junior account managers on product offerings, best practices, and customer-centric engagement strategies.

Education

Certificate of Higher Education - Mechanical Engineering

JK Laxmipat University
01.2017

GCSEs - Science

Patwa Academy for Education
01.2013

Skills

  • Product roadmap
  • User experience design
  • Agile methodology
  • Data analytics
  • Stakeholder engagement
  • Basic HTML and CSS
  • Basic C
  • Basic Python
  • A/B Testing
  • Tableau
  • Figma
  • JIRA
  • Confluence
  • Aha!
  • Slack
  • Planning optimization
  • Research and trend analysis
  • Design thinking
  • User and UX research

Certification

  • Certified Scrum Product Owner (CSPO)
  • Pragmatic Institute Certified (PMC-I)
  • Product Manager Certified

Hobbies and Interests

  • Strategy-oriented gaming and puzzles
  • Adventure travel and trekking
  • Continuous learning in product innovation

Timeline

Product Manager

eClinicalWorks
09.2024 - Current

Strategic Account Manager

eClinicalWorks
08.2017 - 09.2024

Certificate of Higher Education - Mechanical Engineering

JK Laxmipat University

GCSEs - Science

Patwa Academy for Education

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Harshal Taneja