Harshali Bhure

1. Implemented and managed Insurance domain migration projects for US clients like HAP and AIG

2. Planned and delivered projects in an Agile fashion, dividing the projects into Sprints with continuous development and testing cycles

3. Executed development, testing, migration and handover activities with other team members

4.Implemented WorkForce Management, Quality Management, Speech Analytics and topics management, Outbound Management

1. Performed requirement gathering and analysis in conjugation with the client

2. Performed requirement feasibility checks, collaborated with in-house developers and coordinated with clients on solutioning

3. Worked on design documents and configuration documents like Business Requirement Document, Technical Design Document, Low Level Design and High Level Design documents

4. Implemented IVR flows and executed bug fixing

5. Worked on Workforce Management with Forecasting and Scheduling, Quality Management like creating recording policy, Speech Analytics like topic creation

6. Implemented voice, chat, email, voice bot and chat bot as a part of projects

1. Worked on requirement gathering, feasibility checks, coordinating between clients and team members, planning and delivery

2. Worked on training new resources on Genesys PureConnect, creating training materials and assignments

3. Worked on Knowledgement Management

4. Learned new tools and products that kept on getting added in the company as a part of offerings like Oracle Eloqua,

5. Established effective communication among team members for enhanced collaboration and successful project completion.

6. Developed comprehensive project plans with clear timelines, milestones, and ensuring timely delivery of high-quality results.

7. Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and structured delivery.

1. Improved software performance by identifying and resolving bottlenecks in the code.

2. Enhanced user experience with intuitive interface design and optimized functionality.

3. Creation, Maintenance, and Support of Sharepoint Sites and Subsites

4. Frontend Design and Backend development of screens and modules as per requirement in .net and asp.net projects

5. Always have been at the forefront exhibiting leadership qualities, taking ownership of handling tasks, reporting and driving work to completion