Hem Lohani

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.

• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Managed team of 40 employees, overseeing hiring, training, and professional growth of employees
• Prepared a variety of different written communications, reports and documents to ensure smooth operations
• Worked with HNI customers to understand needs and provide excellent service
• Resolved problems, improved operations and provided exceptional service
• Participated in team-building activities to enhance working relationships
• Delegated daily tasks to team members to optimize group productivity
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

• Mentored and guided employees to foster proper completion of assigned duties
• Built strong relationships with customers through positive attitude and attentive response
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
• Delegated daily tasks to team members to optimize group productivity
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

• Served customers and followed outlined steps of service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Generating revenue on the given targets.