SAP
Hema Alex
Bid Manager
Dubai,United Arab Emirates
Summary
Dedicated Sales professional with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Performance-oriented Leader offering exceptional record of achievement over 18-year career, dedicated with analytical approach to solving problems, satisfying customer needs and accomplishing profit targets. Skilled in people management, planning, processes to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Bid Manager
Siemens Energy LLC
Dubai
08.2021 - Current
- Work with RME Sales personnel and other regional entities to identify customer’s project requirements related to Steam Turbine and Compressors ,produce and present bid documents, integrating customer specifications into them while coordinating input from key roles supporting the bid.
- Evaluation, understanding Customer requests/ requirements for quotations and bid deliverables required to formulate technically and commercially compliant including costs and risks
- Leadership and influence across internal cross functional teams & multiple product line teams (as necessary) to ensure consistent and acceptable proposals to Customer
- Ensure order intake and manage project handover process to project execution in the RME Regions. Support Regional Sales personnel in pursuit of integrated solutions projects and supporting in developing sales strategies to win bids with proposal cost and margin analysis for bid approval and handover documentation
- Work towards achieving business goals and defined Key Performance Indicators (KPI’s) by engaging with stakeholders from various functions and levels or organization.
- Support to define the appropriate business model and negotiating the way of cooperation with regional units, business units and external partners
- Reviewed performance of proposals team one-on-one, aligned and motivated to drive better performance.
Team Lead
Siemens Energy LLC
Dubai
01.2020 - 08.2021
- Tracked requests for quotes, orders .
- Reported to management on resource planning, customer engagements, key performance indicators and steps to optimize to achieve company objectives and goals.
- Instructed junior team members on protocols and procedures to maximize contributions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created visibility to team momentum, workflows, lag and monitoring through salesforce dashboards
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 5 engaged in bid preparation and order handover
- Participated in cross-functional team-building activities.
- Managed schedules to cover minimized resources in a fast paced work environment.
Proposal Specialist
Siemens LLC
Dubai
10.2011 - 08.2020
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Owned all aspects of proposal development and preparation through liaison and engagement with global multiple product line teams , regional sales teams across RME, external vendors, supply chain, finance, legal and compliance and customers
- Received spare parts requests for quote/ tenders, evaluated and prepared proposals to suit customer needs or specifications within stipulated time and technical and commercial standards.
- Received repair requests and prepared proposals in line with engineering and product line recommendations successfully.
- Collected, arranged and developed tool to collate information in one view Customer applicable Field Services Manpower Rates.
- Interfaced between the product competency centre in Duisburg, Germany and RME region for compressor spare parts proposals as the first step to regionalization strategies within RME.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with targets for quote response time through creation of quotes on behalf of Compressor product line in Duisburg, Germany.
- Prepared successful and healthy call-off agreements with regional customers especially with customers in region Qatar including multiple product lines and service lines within specified time frames.
- Coached and trained new employees in company processes and procedures to join team momentum.
Senior Supply Chain Co-Ordinator
Siemens LLC
Dubai
09.2007 - 08.2011
- Receive, register enquiries from customers, acknowledge and evaluate them.
- Undertaking of Export Control Checks prior to offer preparation.
- Regional Offer preparation in Spiridon/SAP as per recommendation of respective manufacturing facility/ product line/service line
- Direct procurement / local sourcing with suppliers for spare parts, repairs, field services and subsequent offer revalidation done in timely manner.
- Chase with customers on open quotes and drive order entries through continuous engagement with customer.
- Acknowledge, process customer orders until order confirmation in conjunction with supplier confirmations while reviewing part numbers, engineering notes (if any), materials delivery dates and prices.
- Preparation and submission of Shipping and Delivery related documents through continuous monitoring and feedback,
- Claim handling in case of short & wrong shipments
- Created order execution database for logging in of orders and shipment for visibility across team of workload. Maintained and updated team database regularly.
- Learned new skills and applied to daily tasks to improve efficiency and productivity through Six Sigma program methodologies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Supply Chain Coordinator
Siemens LLC
Dubai
02.2005 - 02.2007
- Handled procurement, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Pursued vision and master plan for regional supply chain end-to-end structure, sourcing and delivery.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring smooth supply chain activity flow.
- Update of database systems.
- Prepare monthly trading reports for Region Middle East.
Education
Master of Science - Life Sciences
Pondicherry University
Pondicherry, India 09.1996 - 05.1998
Bachelor of Science - Zoology
All Saints College
Thiruvanthapuram, Kerala,India 05.1991 - 04.1994
Skills
Sales Reporting
Software
MS Office
Certification
Comprehensive Compressor Training, Siemens Hengelo, Netherlands
Interests
Travelling
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Scaled Agile(SAFE)
05-2022
Bid Manager
Siemens Energy LLC
08.2021 - Current
Certified Scrum Product Owner
12-2020
Certified Scrum Master
11-2020
Certfied Contract Manager
02-2020
Team Lead
Siemens Energy LLC
01.2020 - 08.2021
Proposal Specialist
Siemens LLC
10.2011 - 08.2020
Six Sigma Green Belt Certified
04-2011
Comprehensive Compressor Training, Siemens Hengelo, Netherlands
11-2008
Senior Supply Chain Co-Ordinator
Siemens LLC
09.2007 - 08.2011
Supply Chain Coordinator
Siemens LLC
02.2005 - 02.2007
Master of Science - Life Sciences
Pondicherry University
09.1996 - 05.1998
Bachelor of Science - Zoology
All Saints College
05.1991 - 04.1994
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