Himanshi Singh
New Delhi
Summary
Customer Care Executive with HDFC Bank, adept at enhancing customer satisfaction through effective problem-solving and relationship management. Proven track record in banking operations and cross-selling techniques, contributing to revenue growth while ensuring seamless transaction processing. Strong team collaborator committed to delivering exceptional service in high-pressure environments.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Care Executive
HDFC Bank
New Delhi
12.2024 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- To ensure timely and error free operational processing to customers need.
- Cross -selling of the bank products to the customers and help branch to generate more revenue.
- Perform all over the counter banking transactions in-accordance with bank standard. Serves customers by completing account transactions. Provides account services to customers by such deposits and loan payments, fixed deposit NEFT/RTGS, cash handling, withdrawals, transfer etc
- Collaborated with team members to ensure smooth workflow during peak hours.
Education
M.Com - Commerce
IGNOU
New Delhi, India 01.2020 - 12.2022
BA (Hons.) Business Economics -
Delhi University
New Delhi, India 07.2015 - 07.2018
Skills
- Banking operations
- Cross-selling techniques
- Transaction processing
- Team collaboration
- Customer relationship management
Certification
- IRDA Certified with SP License
DOB
08/04/1997
Permanent Address
E-21, H.No-13,14,15 4th Floor, Rohini Sector-3, Delhi-110085
Language
Hindi and English
Timeline
Customer Care Executive
HDFC Bank
12.2024 - Current
M.Com - Commerce
IGNOU
01.2020 - 12.2022
BA (Hons.) Business Economics -
Delhi University
07.2015 - 07.2018