INDRAJIT LAHIRI
KOLKATA
Summary
Dynamic Deputy General Manager with expertise in MICE management and team leadership. Proven track record in enhancing customer relationships and driving project success through effective communication and problem-solving skills.
Overview
25
25
years of professional experience
8
8
Certifications
Work History
Deputy General Manager
GLOBE ALL INDIA SERVICES LTD
Kolkata
07.2012 - Current
- Working with a team of ten people.
- M.I.C.E. and events contracting with vendors.
- Executions of M.I.C.E., and Events files with the team.
- After sales file closing.
- Customer relationship management.
- Visit new clients for sales opportunities.
- Traveling with the group, wherever required.
Subject Matter Expert
CARLSON WAGONLIT TRAVEL LTD
Kolkata
09.2006 - 06.2012
- Developed comprehensive training programs to enhance team capabilities and knowledge retention.
- Facilitated workshops to educate staff on compliance protocols and best practices.
- Streamlined processes to improve efficiency and reduce turnaround times for project deliverables.
- Provided technical guidance to team members on system functionalities and troubleshooting.
- Mentored junior staff to cultivate skills and promote professional development.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Operations Manager
ON THE MOVE TRAVELS PVT LTD
Kolkata
10.2003 - 08.2006
- Managed a specialized counter for overseas travel insurance and foreign exchange with a team of four people.
- Headed the Visa team.
- Designed FIT packages for Africa, Europe, and Southeast Asia.
- Managed road shows to promote fixed departure packages during summer, Durga Puja, and winter vacations.
OPERATION EXECUTIVE
SWANN TRAVELS
Kolkata
02.2001 - 10.2003
- Handled the entire travel arrangements of corporate travelers.
- Issued tickets using Amadeus and Galileo.
- Visa.
- Hotel Booking.
- Car booking.
- Supported the leisure team in booking the hotel, issuing tickets, and providing insurance.
- I visited clients for invoice submission and payment collection.
Education
Bachelor of Arts - BACHELOR OF ARTS
Jogesh Chandra Chaudhuri College
KOLKATA05-1996
Some College (No Degree) - IATA/UFTAA FOUNDATION
IATA
CANADASome College (No Degree) - AMADEUS RESERVATION AND TICKETING TRAINING
AMADEUS
KOLKATASome College (No Degree) - GALILEO RESERVATION AND TICKETING TRAINING
GALILEO
KOLKATASkills
- MICE management
- Customer relationship management
- Vendor negotiations
- Event execution
- Pricing strategy
- Team leadership
- Training development
- Process improvement
- Sales strategy
- Problem solving
- Effective communication
- Time management
- Adaptability
- Decision making
- Staff training and development
- Operations management
- Cross-functional team coordination
- Corporate communications
- Process improvements
- Performance improvements
- Staff motivation
Languages
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Bengali
Upper Intermediate (B2)
B2
Certification
IATA/UFTAA FOUNDATION
Affiliations
1200 guests ADC to Malaysia of Emamai Cement.
Timeline
Deputy General Manager
GLOBE ALL INDIA SERVICES LTD
07.2012 - Current
Subject Matter Expert
CARLSON WAGONLIT TRAVEL LTD
09.2006 - 06.2012
Operations Manager
ON THE MOVE TRAVELS PVT LTD
10.2003 - 08.2006
OPERATION EXECUTIVE
SWANN TRAVELS
02.2001 - 10.2003
Bachelor of Arts - BACHELOR OF ARTS
Jogesh Chandra Chaudhuri College
Some College (No Degree) - IATA/UFTAA FOUNDATION
IATA
Some College (No Degree) - AMADEUS RESERVATION AND TICKETING TRAINING
AMADEUS
Some College (No Degree) - GALILEO RESERVATION AND TICKETING TRAINING
GALILEO