INDRANI SINGH
Kolkata
Summary
Accomplished SR. HR Executive with extensive experience at Unilever, adept at managing employee relations, recruitment, and onboarding processes. Proven track record in streamlining HR operations through digital systems and maintaining comprehensive HR databases. Skilled in performance appraisals, policy updates, and budget management. Previous roles include Office & Admin Executive at IFB Industries Limited and Office Executive at N.K Realtors (P) Ltd, showcasing expertise in office administration, event organisation, and client servicing. Demonstrates strong multi-tasking efficiency and team-building capabilities. Career goal: to leverage HR expertise to drive organisational success and employee satisfaction.
Overview
15
15
years of professional experience
Work History
Sr. HR Executive
AO SMITH
Kolkata
10.2024 - Current
- Client servicing related to payment schedule/bank loans/agreements and all other formalities post sale
- MIS reports related to all incoming receipts/payments/business generated/new business etc on time
- Coordination with 110 branches across country, compile reports from them and MIS to the management on daily basis
- Inter Branch support in terms of post sale client relation management
- Sales team support in terms of lead generation and timely collections
- Marketing and promotions, offset printing and advertising
- Complete administration and branch operations support to the team as a whole.
- Marketing and promotions/Offset printing and advertising
- Complete administration/branch operations support to the team as a whole
- Coordination with external sources world-wide through e-mails/voice to generate leads
- Quotations drafting and mailing to sources and follow-up
- Post sale Customer relationship management
- Support to the team in terms of customer issues/payment issues/timely collection
- Cash handling and complete banking activities of the branch
- Organizing meetings/seminars/presentations and support to the team
- All documentations related to import-exports
- MIS reporting/Market research/completion analysis and reporting to management
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Coordinated with department heads to assess staffing needs and plan future recruitment.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Handled redundancies and exit interviews, ensuring a respectful and compliant process for departing employees.
- Conducted regular performance appraisals, providing constructive feedback to employees for career development.
- Streamlined HR processes through the introduction of digital systems, improving efficiency.
- Developed and maintained a comprehensive HR database, ensuring accurate recordkeeping of employee information.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Reviewed and updated company policies to reflect current best practices in HR management.
- Determined HR department budget and controlled expenditures for optimum resource allocation.
- Organised staff development training based on team gaps and requirements.
- Monitored employee satisfaction through regular surveys, implementing improvements based on feedback.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Coordination with educational institutions for organizing recruitment of interns.
- Analyzed employee data to identify trends and recommend improvements.
- Developed HR policies to enhance compliance and workplace culture.
- Collaborated with managers to address employee relations issues effectively.
- Prepared reports analyzing employee data including hiring rates, promotion rates, absenteeism, surveys.
SR. HR EXECUTIVE
UNILEVER
KOLKATA
02.2017 - 09.2024
- Client servicing related to payment schedule/bank loans/agreements and all other formalities post sale
- MIS reports related to all incoming receipts/payments/business generated/new business etc on time
- Coordination with 110 branches across country, compile reports from them and MIS to the management on daily basis
- Inter Branch support in terms of post sale client relation management
- Sales team support in terms of lead generation and timely collections
- Marketing and promotions, offset printing and advertising
- Complete administration and branch operations support to the team as a whole.
- Marketing and promotions/Offset printing and advertising
- Complete administration/branch operations support to the team as a whole
- Coordination with external sources world-wide through e-mails/voice to generate leads
- Quotations drafting and mailing to sources and follow-up
- Post sale Customer relationship management
- Support to the team in terms of customer issues/payment issues/timely collection
- Cash handling and complete banking activities of the branch
- Organizing meetings/seminars/presentations and support to the team
- All documentations related to import-exports
- MIS reporting/Market research/completion analysis and reporting to management
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Coordinated with department heads to assess staffing needs and plan future recruitment.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Handled redundancies and exit interviews, ensuring a respectful and compliant process for departing employees.
- Conducted regular performance appraisals, providing constructive feedback to employees for career development.
- Streamlined HR processes through the introduction of digital systems, improving efficiency.
- Developed and maintained a comprehensive HR database, ensuring accurate recordkeeping of employee information.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Reviewed and updated company policies to reflect current best practices in HR management.
- Determined HR department budget and controlled expenditures for optimum resource allocation.
- Organised staff development training based on team gaps and requirements.
- Monitored employee satisfaction through regular surveys, implementing improvements based on feedback.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Coordination with educational institutions for organizing recruitment of interns.
OFFICE & ADMIN EXECUTIVE
IFB Industries Limited
KOLKATA
09.2014 - 12.2016
- Looking after the travel for all employees and reporting to the CEO for budget involved, coordinating with all the travel vendors for ensuring smooth operations
- All company vendor negotiations and payments within prescribed budget
- All office stationery and equipments management and maintenance
- Organizing events- launch events, dealer meets, town hall meetings, training sessions and conferences
- Factory labour management- labour issue management, handling there leaves, safety measures, factory cleanliness etc
- Looking after the housekeeping of the entire organization
- MIS on: Monthly sales report, Daily sales report, Cost control measures, budget monitoring
- Marketing and promotions/Offset printing and advertising (i) Complete administration/branch operations support to the team as a whole
- Handling project of 1324 flats relating to all admin and back end operations
- Responsible for inventory management and maintenance of all office equipment, periodic preventive maintenance
- Pre and Post-sales support to new and existing clients
- Client servicing related to payment schedule/bank loans/agreements and all other formalities post sale
- Working and execution of client KYC and details in PSMS(Post Sales Management System) platform
- MIS reports related to all incoming receipts/payments/business generated/new business etc on time
- MIS on: Monthly sales report, Daily sales report, Brokerage report etc
- Organizing Launch programs, Client meets, Road shows, Liaison with Banks etc
OFFICE EXECUTIVE
N.K Realtors (P) Ltd
KOLKATA
10.2013 - 09.2014
OPERATIONS EXECUTIVE
VIBGYOR GROUP
KOLKATA
05.2012 - 09.2013
ADMIN EXECUTIVE
Mahabir Industries and Allied Works Pvt Ltd
KOLKATA
04.2011 - 05.2012
Education
Certfication As POSH Trainet - POSH
Pro Tou H
01.2026 - 02.2026
Certificate of Higher Education -
RSVM
Dhanbad, JHAISSE -
DPS
Dhanbad, JHBachelor of Arts - B.A LLB
Calcutta University
Kolkata, IN-WBSkills
- HR and recruitment
- Multi-Tasking efficiency
- HR budget management
- Onboarding processes
- Employee engagement
- Employment relations
- Team building activity planning
- Onboarding process management
Accomplishments
- Received Leadership Award as Best HR of the Year recognized by EIILM in the year of 2024
- Awarded with Gold Medal in Fine Arts
Projects
- Working in team activity of visiting to West Bengal Pollution Control Board and finalizing project reports
- Visit to remote areas of South 24 Pgr to provide legal aid to the under privileged class of the society
- Visit to Bhawani Bhavan, Kolkata to finalize project report on Human Rights.
Languages
- Hindi
- Bengali
- English, Proficient
- Hindi, Proficient
- Bengali, Proficient
Languages
Hindi
First Language
English
Proficient
C2
Bengali
Upper Intermediate
B2
Timeline
Certfication As POSH Trainet - POSH
Pro Tou H
01.2026 - 02.2026
Sr. HR Executive
AO SMITH
10.2024 - Current
SR. HR EXECUTIVE
UNILEVER
02.2017 - 09.2024
OFFICE & ADMIN EXECUTIVE
IFB Industries Limited
09.2014 - 12.2016
OFFICE EXECUTIVE
N.K Realtors (P) Ltd
10.2013 - 09.2014
OPERATIONS EXECUTIVE
VIBGYOR GROUP
05.2012 - 09.2013
ADMIN EXECUTIVE
Mahabir Industries and Allied Works Pvt Ltd
04.2011 - 05.2012
Certificate of Higher Education -
RSVM
AISSE -
DPS
Bachelor of Arts - B.A LLB
Calcutta University