Jai Nithish
Chennai
Summary
Experienced and enthusiastic consultant with a proven track record of success across various industries. Possess exceptional interpersonal, problem-solving, and analytical skills to offer valuable advice and expertise to client organizations, ultimately enhancing business performance. Skilled in operations, strategy, and finance, with a comprehensive understanding of business dynamics to drive impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consultant
ATOS Global IT Solutions Private Limited
02.2023 - 05.2025
- Auto-Pilot deployment for windows devices phase by phase activity.
- Managing windows laptops and Windows 365 cloud PCs through Intune.
- Application deployment for Windows through Intune.
- Deploying different types of Configuration, SECURITY BASELINE Policies & managing the windows devices.
- Autopilot for Windows and customizations & Patching through Intune.
- Experience on Application packaging, customizations & batch scripts.
- Mobile devices management through Intune, Deploying policies and managing the mobile devices.
- Very good knowledge on Apple ABM & autopilot.
- Strong knowledge on iOS & Android BYOD.
- Strong troubleshooting experience on Windows and mobile device management through Intune.
- Apps vulnerability management through Intune.
- Experience on nexthink , Windows feature upgrades through Intune & Application lifecycle management.
- Good troubleshooting experience on iOS, iPad OS and Android devices
- Manage Mobile Device Management for the organization.
- Mobile Applications Management Support.
- LOB Applications deployment for internal Users.
- Microsoft Store app for Business.
- Windows Update Rings for Patching Activities.
- Microsoft Defender Support for Malware activities.
- Bulk windows device enrollment using self-deploy & User driven Method.
- Implementing Policies for each department.
- Maintain all devices in compliance and cleaning up the non-compliant devices.
- Keeping the Tenant healthy and utmost care for the Client as per their requirement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Technical Specialist
HCL Technologies Pvt Ltd
09.2020 - 01.2023
- Device enrollment, App protection policies & cleanup activities as per Client requirement.
- Manage Mobile Devices for the organization.
- Providing 24/7 Support to the business.
- Performing SCCM patching activities.
- Deploying software's from SCCM source through PowerShell.
- Android, iOS & Holographic devices & Windows 10 devices support.
- Auto-pilot Method enrollment implemented for Pilot Testing Devices.
- Configuration policies & custom based policies set for the mobile infrastructure.
- Provide Technical Solution advice for complex issues to the clients Securing the mobility infrastructure for the firm.
- Troubleshoot MDM related issues for End user devices.
- Monitor incidents & change related queries.
- Line of Business applications deployment Mentor fellow team members on tools & technologies.
- Perform daily health activities on INTUNE tenant and take corrective measures when required.
- Perform weekly cleanup activity for noncompliant devices using power shell scripts.
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
Analyst
BNY Mellon
09.2016 - 08.2020
- Handling Tickets using Remedy 9 Application, Service Now & ITSP for software Request.
- Providing 24/7 Support to the business.
- Timely (as agreed in SLA) Resolution and re-assignment of the assigned incidents to correct support group.
- We also handle the Queries through e-mail request and incident tickets.
- Troubleshooting the production job failures, handling Ad hoc requests.
- All job Alerts/ad hoc requests are handled via incident tickets and will be resolved/reassigned within the SLA.
- Preparing and maintaining logs and reports.
- Remote Troubleshooting For VPN, VDS, Desktop, BYOD, Active Directory, Exchange & all software application Issues.
- SCCM Tool & SCVMM for deployment Activities.
- Power shell Scripting.
- Deployment of Virtual Desktops to all users.
- Exchange: Resolving the clients Inbound and Outbound mailing Issues.
- Access for adding the clients mail server Ips and domain.
- Documenting incident reports and problem resolution steps.
- Windows Server 2008 & 2012: Installation and Configuration of Windows server operating systems 2008 & 2012 Manage Active Directory-User, OU and Group Management in windows server 2008 Applying group policies as per project team request.
- Creating user accounts, setting share and folder permissions, NTFS permissions.
- Installing and updating Symantec Antivirus client packages.
- BOYD: UEM, Blackberry & INTUNE support Configuration, Azure Virtual Desktops deployment to all VIP users.
- Support Microsoft customers in the Implementation of Intune/Azure mobile device management with SCCM and office 365/Exchange hybrid environments.
- Develop, deploy and manage mobile applications and mobile application management policies with Azure Portal.
- Senior member - Responsible for the resolution of complex issues, quality, escalations, KB submission and documentation.
- Subject matter expert for Apple iOS APN certificates as well as the Apple device enrollment program (DEP), Configuration Manager and the implementation with cloud services (including iOS/Android).
- Proficient in on-premises to cloud as well as cloud to on-premises migrations.
- Communicates with high priority enterprise businesses regarding the status of support incidents in critical situations.
- Administer and configure mobile devices for enterprise users.
- Working knowledge of Power shell, Exchange Active Sync, SCEP and NDES certificates.
- Power BI
- Basic knowledge of networking concepts such as TCP/IP and other protocols DNS, WINS
- DHCP and routing Device inventory Mobile device deployment and enrollment Device and feature control Enterprise Mobility Management (EMM).
- VPN Junos Plus issue (BK connect) RDP access process using power shell RDP access via computer Management Console.
- VDS Memory Management RAM space increase if there is an issue for VDS users Tier 1- Tier 2 space increase process via SCVMM According to the users project the development applications will be deployed through SCCM.
Application Engineer
CSS Corp Private Limited
04.2014 - 09.2016
- It's a Multi – Tasking Project
- We need to communicate through Email, Chat & phone.
- Retaining the clients with the same project
- Resolving the Technical Queries Like Audio, Firewall Issues etc.
- Changing the Firewall Settings in the Router and make the Device to work.
Senior Executive
Info search BPO Private Limited
12.2009 - 07.2013
- Providing 24/7 Support to the business
- Retaining the customers with the same provider
- Switch them to the best suppliers available for their gas & electricity company.
- We must retain the customers with the same provider OR switch them with the best suppliers available for their gas & electricity company.
Education
MBA - General
Loyola College (Pondicherry University)
07.2017
BCA -
Madras University
BE - Engineering Technology
Pratyusha Engineering College
12.2008
Diploma - EEE
Panimalar Engineering College
04.2005
Skills
- Autopilot Deployment, Line of Business apps
- SCCM Deployment & Patching Compliance, MECM, MDM, MAM & Azure Virtual Desktops
- Team Leadership & Development
- Project Management
- User support
- Enterprise Network Hardware / Software
- Configuration management
Certification
- 2023-12 MS - 700 Managing Microsoft Teams
- 2023-06 Certified ScrumMaster (CSM)
- 2023-06 MD101& MD100 Managing Modern Desktops
- 2023-05 AZ – 900 Microsoft Azure Fundamentals
Accomplishments
- Resolved Many product issues through consumer testing for LOB applications.
- Collaborated with team of 5 and deployed Autopilot devices by phase-by-phase activities.
- Cleanup activity of non-compliant devices every month for the client devices through PowerShell.
- Enrollment Support of Holographic devices for particular teams (surgeons).
Additional Information
- Experienced MDM support and skilled in gathering and prioritizing customer requirements like deploying Line of Business applications and features towards MDM & MAM solutions.
- Proven ability to collaborate closely with Operation teams, including SCCM, O365, SAC & AD team to deliver the requirements to the Client end and keep the customer satisfied. Seeking a challenging position in an organization, where there is an opportunity to exhibit strengths and enhance skills while striving for the growth and development towards the organization.
Timeline
Consultant
ATOS Global IT Solutions Private Limited
02.2023 - 05.2025
Technical Specialist
HCL Technologies Pvt Ltd
09.2020 - 01.2023
Analyst
BNY Mellon
09.2016 - 08.2020
Application Engineer
CSS Corp Private Limited
04.2014 - 09.2016
Senior Executive
Info search BPO Private Limited
12.2009 - 07.2013
Diploma - EEE
Panimalar Engineering College
MBA - General
Loyola College (Pondicherry University)
BCA -
Madras University
BE - Engineering Technology
Pratyusha Engineering College
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