Jai Nithish
Consultant(MS INTUNE, Ms Teams, Autopilot, SCCM & Azure VD)
Chennai
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Consultant
ATOS Global IT Solutions Private Limited
Chennai
02.2023 - Current
- Auto-Pilot deployment for windows devices phase by phase activity.
- Manage Mobile Device Management for the organization.
- Mobile Applications Management Support.
- LOB Applications deployment for internal Users.
- Microsoft Store app for Business.
- Windows Update Rings for Patching Activities.
- Microsoft Defender Support for Malware activities.
- Bulk windows device enrollment using self-deploy & User driven Method.
- Implementing Policies for each department.
- Maintain all devices in compliance and cleaning up the non-compliant devices.
- Keeping the Tenant healthy and utmost care for the Client as per their requirement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Technical Specialist
HCL Technologies Pvt Ltd, INTUNE
09.2020 - 01.2023
- Device enrollment, App protection policies & cleanup activities as per Client requirement.
- Manage Mobile Devices for the organization.
- Providing 24/7 Support to the business.
- Performing SCCM patching activities.
- Deploying software’s from SCCM source through powershell.
- Android, iOS & Holographic devices & Windows 10 devices support.
- Auto-pilot Method enrollment implemented for Pilot Testing Devices.
- Configuration policies & custom based policies set for the mobile infrastructure.
- Provide Technical Solution advice for complex issues to the clients Securing the mobility infrastructure for the firm.
- Troubleshoot MDM related issues for End user devices.
- Monitor incidents & change related queries.
- Line of Business applications deployment Mentor fellow team members on tools & technologies.
- Perform daily health activities on INTUNE tenant and take corrective measures when required.
- Perform weekly cleanup activity for noncompliant devices using power shell scripts.
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
Analyst
BNY Mellon
09.2016 - 08.2020
- Handling Tickets using Remedy 9 Application, Service Now & ITSP for software Request.
- Providing 24/7 Support to the business.
- Timely (as agreed in SLA) Resolution and re-assignment of the assigned incidents to correct support group.
- We also handle the Queries through e-mail request and incident tickets.
- Troubleshooting the production job failures, handling Adhoc requests.
- All job Alerts/adhoc requests are handled via incident tickets and will be resolved/reassigned within the SLA.
- Preparing and maintaining logs and reports.
- Remote Troubleshooting For VPN, VDS, Desktop, BYOD, Active Directory, Exchange & all software application Issues.
- SCCM Tool & SCVMM for deployment Activities.
- Power shell Scripting.
- Deployment of Virtual Desktops to all users.
- Exchange: Resolving the clients Inbound and Outbound mailing Issues.
- Access for adding the clients mail server Ips and domain.
- Documenting incident reports and problem resolution steps.
- Mail Scrubbing
- Windows Server 2008 & 2012: Installation and Configuration of Windows server operating systems 2008 & 2012 Manage Active Directory-User, OU and Group Management in windows server 2008 Applying group policies as per project team request.
- Creating user accounts, setting share and folder permissions, NTFS permissions.
- Installing and updating Symantec Antivirus client packages.
- BOYD: UEM,Blackberry & INTUNE support & Configuration, Azure Virtual Desktops deployment to all VIP users.
- Support Microsoft customers in the Implementation of Intune/Azure mobile device management with SCCM and office 365/Exchange hybrid environments.
- Develop, deploy and manage mobile applications and mobile application management policies with Azure Portal.
- Senior member - Responsible for the resolution of complex issues, quality, escalations, KB submission and documentation.
- Subject matter expert for Apple iOS APN certificates as well as the Apple device enrollment program (DEP), Configuration Manager and the implementation with cloud services (including iOS/Android).
- Proficient in on-premises to cloud as well as cloud to on-premises migrations.
- Communicates with high priority enterprise businesses regarding the status of support incidents in critical situations.
- Administer and configure mobile devices for enterprise users.
- Working knowledge of Power shell, Exchange Active Sync, SCEP and NDES certificates.
- Power BI
- Basic knowledge of networking concepts such as TCP/IP and other protocols DNS, WINS
- DHCP and routing Device inventory Mobile device deployment and enrollment Device and feature control Enterprise Mobility Management (EMM).
- VPN Junos Plus issue (BK connect) RDP access process using power shell RDP access via computer Management Policy.
- VDS Memory Management RAM space increase if there is an issue for VDS users Tier 1- Tier 2 space increase process via SCVMM According to the users project the development applications will be deployed through SCCM.
Application Engineer
CSS Corp Private Limited
04.2014 - 09.2016
- It’s a Multi – Tasking Project
- We need to communicate through Email, Chat & phone
- Retaining the clients with the same project
- Resolving the Technical Queries Like Audio, Firewall Issues etc
- Changing the Firewall Settings in the Router and make the Device to work.
Senior Executive
Info search BPO Private Limited
12.2009 - 07.2013
- Providing 24
- 7 Support to the business
- Retaining the customers with the same provider
- Switch them to the best suppliers available for their gas & electricity company
- We must retain the customers with the same provider OR switch them with the best suppliers available for their gas & electricity company.
Education
MBA - General Studies
Loyola College(Pondicherry University)
Chennai 06.2015 - 07.2017
BCA - undefined
Madras University
Diploma - EEE
Panimalar Engineering College
05.2002 - 04.2005
BE - Engineering Technology
Prathyusha Engineering College
Ponamalle 12.2005 - 12.2008
Skills
Autopilot Deployment, Line of Business apps
SCCM Deployment, MECM, MDM ,MAM & Azure Virtual Desktops
Team Leadership & Development
Project Management
User support
Enterprise Network Hardware / Software
Configuration management
Accomplishments
- CERTIFICATIONS:
Additional Information
- Experienced MDM support and skilled in gathering and prioritizing customer requirements like deploying Line of Business applications and features towards MDM & MAM solutions. Proven ability to collaborate closely with Operation teams, including SCCM, O365, SAC & AD team to deliver the requirements to the Client end and keep the customer satisfied. Seeking a challenging position in an organization, where there is an opportunity to exhibit strengths and enhance skills while striving for the growth and development towards the organization.
Certification
MS - 700 Managing Microsoft Teams
Timeline
MS - 700 Managing Microsoft Teams
12-2023
MD101& MD100 Managing Modern Desktops
06-2023
Microsoft Azure Fundamentals
05-2023
Consultant
ATOS Global IT Solutions Private Limited
02.2023 - Current
Technical Specialist
HCL Technologies Pvt Ltd, INTUNE
09.2020 - 01.2023
Analyst
BNY Mellon
09.2016 - 08.2020
MBA - General Studies
Loyola College(Pondicherry University)
06.2015 - 07.2017
Application Engineer
CSS Corp Private Limited
04.2014 - 09.2016
Senior Executive
Info search BPO Private Limited
12.2009 - 07.2013
BE - Engineering Technology
Prathyusha Engineering College
12.2005 - 12.2008
Diploma - EEE
Panimalar Engineering College
05.2002 - 04.2005
BCA - undefined
Madras University