Ashishkumar Patel
Guna,MP
Summary
Results-driven professional with 18+ years of comprehensive experience in recruitment, management, customer service, sales, and marketing, predominantly within the pharmaceutical industry. Adept at identifying and recruiting top talent across BPO, medical, and retail sectors, with a proven ability to enhance organizational performance.
Demonstrated success in driving sales and managing operations, achieving consistent results in both high-demand and challenging environments. Skilled in critical thinking, decision-making, and communication, with exceptional attention to detail and organizational abilities. Known for adaptability, integrity, and a collaborative approach to building strong professional relationships.
Overview
26
26
years of professional experience
Work History
Executive Recruiter
EMentalist Outsourcing Services Pvt. Ltd.
01.2024 - 05.2024
- Enhanced client satisfaction by consistently delivering high-quality candidates in a timely manner.
- Handled sensitive information discreetly while maintaining strict confidentiality at all times.
- Built an extensive network of industry connections, increasing the availability of top-tier candidates.
US Senior Healthcare Recruiter
Interactive Manpower Solution (IMS)
06.2023 - 01.2024
US Recruiter Consultant
Interactive Manpower Solution (IMS)
08.2021 - 10.2022
- Responsible for full life cycle of recruitment includes sourcing, calling, negotiation, closing deal and submission
- Introduced and trained to US culture, different tax terms and work authorizations
- Trained on job boards (Career Builder, Bullhorn, Chatgpt, LinkedIn, Glassdoor, Dice, Indeed and Monster), ATS, non-conventional sources of resumes like LinkedIn
- Maintaining database of Candidates on different skill set
- Understanding on W2, C2C/1099 different tax terms
- Worked with clients like GE Healthcare, Schlumberger, Smith and Nephew, Baxter, Biogen
- Trained to work on positions like Customer Service Representative, Warehouse Workers, Manufacturing Technician, Assembler, Laborer, Mechanical Technician, Shipping Operator, Production Worker, Laboratory Technician, Quality assurance, Research associate, Scientist, Clinical research associate, Research scientist, Admin assistant, Receptionist etc
Vodafone India Services Pvt Ltd
01.2020 - 11.2020
- Proficiently handled customer inquiries and concerns via live web chat (UK), ensuring timely and accurate responses
- Demonstrated excellent communication skills to maintain a professional and courteous tone while interacting with customers
- Utilized active listening techniques to fully understand customer issues and provide effective solutions
- Maintained in-depth knowledge of the company's products/services to deliver accurate information and address customer queries
Customer Service Executive
Medusind Solutions India Pvt Ltd. (CSE)
06.2018 - 01.2020
- Verification of Coverage: The dental office staff or the dental insurance settlement department must verify the patient's insurance coverage before providing any services
- Claims Submission: The dental office is responsible for preparing and submitting dental insurance claims on behalf of the patient
- Co-Payments and Deductibles: The dental office is responsible for collecting any co-payments or deductibles from the patient at the time of service
Circle K Convenience Store (CSR)
06.2016 - 04.2018
ASS. Manager
Macs Convenience Store
04.2012 - 05.2016
- Provide services to the customers
- Stock the goods to appropriate place
- Check expiry and maintain the shelf with fresh goods
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices
- Keep records of collections and disbursements, and ensure accounts are balanced
- Greet visitors’ procedures or schedules and keep track of the daily work of clerical staff
- Train and assist staff with computer usage
- Maintain scheduling and event calendars
- Supervise other clerical staff and provide training and orientation to new staff
- Operate electronic mail systems and coordinates the flow of information, internally or with other organizations
Punjab Formulation Ltd (Division of PDPL Company)
03.2006 - 10.2009
Senior Customer Service Executive
V&C Solutions Pvt. Ltd.
06.2024 - Current
- Insurance Eligibility Confirmation: Efficiently verify patients' dental insurance coverage to ensure services align with policy terms before treatment.
- Claims Processing: Expertise in drafting and submitting accurate dental insurance claims, ensuring timely reimbursement for patients and the office.
- Payment Collection: Skilled in managing upfront collection of co-payments and deductibles, streamlining financial transactions and maintaining compliance.
Noetic Pharmaceutical (Division of DWD Pharmaceutical)
11.2004 - 02.2006
Zydus Pharmaceutical Ltd
07.1999 - 03.2003
- Experience in Pharmaceutical Company for the sale of the products and its growth in the different area which is located in India and has turnover of over $100-200 millions in products such as Antibiotics, Proteins, Vitamins and Injections etc
- Played a key role in creating the market for the sale of the product
- Maintaining the required amount of stock in the market and to the dealer
- Creating business relation with the doctor and chemist for the sale of products
- Following the company strategy for growth of the company
- Good presentation skill during the monthly and annual meetings
- Achieving the company targets and earned good incentives
Education
Diploma in Chemical Laboratory Technician - Biochemistry
Seneca College of Applied Arts & Technology
Toronto, ON10-2012
Master of Science - Microbiology
Sardar Patel University
Vallabh Vidyanagar, Anand, India04-1999
Bachelor of Science - Microbiology
Devi Ahilya Vishwavidyalaya
Indore, M.P.04-1997
Skills
- Knowledge of WHIMS(Workplace Hazardous Material Information System), MSDS(Material Safety Data Sheets), and good laboratory skills for effective testing
- Pharmaceutical Product Sales
- Proficient in computer and application skills, including MS Word, MS Excel, PowerPoint, and Web Designing
- Managing and serving in convenience stores and supervising gas station operations
- Self-motivated and skilled at thriving in high-stress, fast-paced environments
- Excellent analytical abilities and a proactive approach to solving problems
- Proficient in spoken and written English, with the adaptability to adjust tone and style based on situational needs
- Demonstrates strong multitasking, proactivity, attention to detail, and solution-oriented thinking, paired with advanced numerical skills
- Extensive experience in customer engagement, independent task execution, and adhering to tight schedules
- Competent in preparing professional email reports and delivering impactful presentations
Timeline
Senior Customer Service Executive
V&C Solutions Pvt. Ltd.
06.2024 - Current
Executive Recruiter
EMentalist Outsourcing Services Pvt. Ltd.
01.2024 - 05.2024
US Senior Healthcare Recruiter
Interactive Manpower Solution (IMS)
06.2023 - 01.2024
US Recruiter Consultant
Interactive Manpower Solution (IMS)
08.2021 - 10.2022
Vodafone India Services Pvt Ltd
01.2020 - 11.2020
Customer Service Executive
Medusind Solutions India Pvt Ltd. (CSE)
06.2018 - 01.2020
Circle K Convenience Store (CSR)
06.2016 - 04.2018
ASS. Manager
Macs Convenience Store
04.2012 - 05.2016
Punjab Formulation Ltd (Division of PDPL Company)
03.2006 - 10.2009
Noetic Pharmaceutical (Division of DWD Pharmaceutical)
11.2004 - 02.2006
Zydus Pharmaceutical Ltd
07.1999 - 03.2003
Diploma in Chemical Laboratory Technician - Biochemistry
Seneca College of Applied Arts & Technology
Master of Science - Microbiology
Sardar Patel University
Bachelor of Science - Microbiology
Devi Ahilya Vishwavidyalaya
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