JEEVAN V R

Project 2: Airbus(01/2019 - Current)

• Worked closely with clients to establish specifications and requirements.
• Performed root cause analysis and general troubleshooting.
• Lead team of 4 as point of contact, for technical support activities of Commercial application to make it available into platform.
• Analyze potential solutions based on evolving business requirements with quality.
• Resolving tickets(L2 and L3) raised by end users.
• Creating Weekly report to discuss with team to have aerial view of requests worked on and pending.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.

Project 1: Poyry(09/2018 - 01/2019)

• Creating package and maintaining End to End communication with package requester, till application is deployed into System Center Configuration Management(SCCM).
• Worked on application installation, license and access management
• Creating Knowledge documents for recurring issues for Incidents
• Created user accounts and assigned permissions.