JOSHIA LAMA
Pune
Summary
Hospitality & Facilities Operations Professional with 15+ years of experience in housekeeping operations, guest relations, team leadership, inventory control, vendor management, safety & hygiene compliance, audits, and quality control. Proven experience in leading and coordinating housekeeping and support teams of up to 150 personnel, including manpower planning and deployment, public area management, housekeeping inspections, and maintaining high standards of cleanliness, hygiene, presentation, and operational readiness. Skilled in staff supervision and training, service quality management, VIP client visits and events, complaint resolution and service recovery, safety compliance, inventory management, and multicultural team coordination. Seeking to leverage strong operational leadership, people-management expertise, and a guest-focused service approach within the hospitality and cruise industry.
TARGET ROLE - Housekeeping Manager | Assistant Housekeeping Manager | Assistant Chief Housekeeper | Floor Supervisor |
Housekeeping & Accommodation Services – Cruise Ship
Overview
1
1
Certification
18
18
years of professional experience
Work History
ASSISTANT FACILITY MANAGER
LTIMINDTREE LTD | CBRE SOUTH ASIA PVT. LTD.
04.2026 - Current
- Oversee vendor performance and service standards across housekeeping and other facility support functions.
- Lead complete housekeeping and facility operations, including workplace services, office administration and maintenance coordination.
- Functioned as the primary administrative point of contact for escalations and employee concerns, promoting timely resolution and effective communication.
- Managed consumables, stationery, pantry supplies, and operational equipment inventory to ensure uninterrupted service delivery.
- Coordinated client visits and hospitality arrangements to uphold cleanliness, presentation, and guest experience standards.
- Process vendor invoices, raise PRs and monitor consumption against the annual facility budget.
- Monitored preventive maintenance schedules and resolved equipment's issue to minimize downtime.
- Supported Compliance audits, HSE checks and statutory documentation for workplace facilities.
- Promoted sustainability initiatives through waste reduction efforts, recycling programs, and environmentally conscious purchasing.
ASSISTANT FACILITY MANAGER
LTIMINDTREE LTD | COMPASS GROUP INDIA PVT. LTD.
01.2025 - 03.2026
- Managed end-to-end housekeeping, workplace services and facility operations while serving as the key contact for escalations and service requests.
- Supervised service-desk delivery and monitored closure of incidents and tickets within defined SLAs
- Coordinated VIP/client visits and events, enhancing employee engagement in collaboration with HR and management stakeholders.
- Managed stock levels and operational supply consumption, ensuring effective budget monitoring and timely processing of PRs and invoices.
- Prepared facility reports, maintenance logs, and service records for management review
- Maintained comprehensive records of preventive maintenance programs for facility equipment, supporting operational readiness and safety.
- Supported compliance checks for safety, security, and workplace standards
ADMIN EXECUTIVE
LTIMINDTREE LTD | PROPERTY SOLUTIONS INDIA PVT. LTD.
06.2017 - 01.2025
- Coordinated vendors for housekeeping, cafeteria, maintenance, and security services, ensuring seamless service continuity.
- Managed facility expenses, vendor payments, and inventories to maintain reliable daily operations.
- Prepared meeting rooms and hospitality setups for client visits and supported corporate events to enhance organizational presence.
- Administered mailroom, dispatch, stationery and service desk operations, tracking requests through closure.
Front office Executive Coordinator
Tech Mahindra | Sai Prasad industrial services
Pune
09.2013 - 11.2016
- Oversaw reception, guesthouse/hotel bookings, telecommunications, mailroom, dispatch, and stationery control to streamline front office operations.
- Served as first point of contact for facility requests, guest relations, and escalations; coordinated repair processes with technical teams to ensure timely resolutions.
- Facilitated training for new team members by sharing best practices and fostering a collaborative team environment.
- Maintained accurate shift records, checklist and compliance documentation.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
RECEPTIONIST & FACILITY EXECUTIVE
Tech Mahindra | SODEXO India Food Solutions
Pune
02.2009 - 09.2013
- Oversaw operations of 44-room service apartment, including front office, reservations, check-ins, check-outs, and guest relations, ensuring high levels of guest satisfaction.
- Maintained reception records to facilitate efficient guest check-in and check-out processes. using office registers and attendance logs.
- Handled inventory, cash management, guest inquiries, budgets, PR inputs, events, and staff training, contributing to streamlined operations and effective team performance.
- Ensured housekeeping, food and beverage, kitchen equipment and accommodation standards were maintained.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
BACHELOR OF COMMERCE (B.COM) -
SAVITRIBAI PHULE PUNE UNIVERSITY
Pune04-2026
Higher Secondary Certification -
MAHARASHTRA BOARD
Pune07-2023
Secondary School Certification -
National Institute of Open Schooling
10-2006
Skills
- Housekeeping Operations management
- Public Area Management
- Food Safety & Hygiene Awareness
- Crisis Management Planning
- Guest Service & Complaint Resolution
- HSE compliance audits
- Safety Standards Enforcement
- Team Supervision & Rostering
- Vendor Management
- Staff Training & Development
- Sustainability Initiatives
- Consumables and Inventory Management
- Manpower Planning and Deployment
- Preventive Maintenance Coordination
- Asset Management
LANGUAGES
English, Hindi, Nepali, Marathi
Seafarers Documents
- Passport: Available
- INDOS NO: 26ZPXXXX
- CDC NO: MUM66XXX
- SID card: Available
Certification
- Maritime: STCW certification
Timeline
ASSISTANT FACILITY MANAGER
LTIMINDTREE LTD | CBRE SOUTH ASIA PVT. LTD.
04.2026 - Current
ASSISTANT FACILITY MANAGER
LTIMINDTREE LTD | COMPASS GROUP INDIA PVT. LTD.
01.2025 - 03.2026
ADMIN EXECUTIVE
LTIMINDTREE LTD | PROPERTY SOLUTIONS INDIA PVT. LTD.
06.2017 - 01.2025
Front office Executive Coordinator
Tech Mahindra | Sai Prasad industrial services
09.2013 - 11.2016
RECEPTIONIST & FACILITY EXECUTIVE
Tech Mahindra | SODEXO India Food Solutions
02.2009 - 09.2013
BACHELOR OF COMMERCE (B.COM) -
SAVITRIBAI PHULE PUNE UNIVERSITY
Higher Secondary Certification -
MAHARASHTRA BOARD
Secondary School Certification -
National Institute of Open Schooling