JOSHIA LAMA
Assistnat Facility Manager in facility operations
Pune,MH
Summary
Hospitality and facilities Management professional with 15+ years of experience in housekeeping operations, accommodation services, guest relations, team supervision, inventory control, vendor management, safety compliance, audits, and service recovery. Experienced in leading day-to-day soft-services delivery, maintaining high cleanliness and presentation standards, coordinating VIP client visits and events, and supporting multicultural teams. Seeking to bring disciplined operational leadership and guest-focused service to as Housekeeping Manger, Assistant Housekeeping Manger, Floor Supervisor position, in the cruise industry. TARGET ROLE - Housekeeping Manger, Assistant Housekeeping Manger, Floor Supervisor position, Assistant Chief Housekeeper | Housekeeping Accommodation Services
Overview
4
4
Languages
1
1
Certificate
18
18
years of professional experience
Work History
ASSISTANT FACILITY MANAGER
CBRE SOUTH ASIA PVT. LTD.
Pune, Maharashtra
04.2026 - Current
- Lead complete housekeeping and facility operations, including workplace services, office administration and maintenance coordination.
- Served as the primary administrative point of contact for escalations and employee concerns, ensuring timely resolution and effective stakeholder communication.
- Coordinated with vendors and contractors to secure high-quality services at competitive prices, optimizing facility expenses.
- Coordinate in client visits and hospitality arrangements to maintain high cleanliness, presentation and guest-experience standards.
- Maintained accurate inventory records for equipment and supplies, ensuring adequate stock levels for seamless operations.
- Process vendor invoices, raise PRs and monitor consumption against the annual facility budget.
- Monitored preventive maintenance schedules and resolved equipment issues to minimize downtime.
- Managed work orders, service requests, and SLA adherence through facility management systems.
- Reviewed contractor performance, utility consumption, and AMC activities to improve operational efficiency.
- Supported compliance audits, HSE checks, and statutory documentation for workplace facilities.
- Streamlined space allocation, office moves, and seating arrangements to meet business requirements.
- Implemented energy-saving initiatives, resulting in reduced utility costs while maintaining a comfortable environment for occupants.
- Promoted sustainability initiatives through waste reduction efforts, recycling programs, and environmentally conscious purchasing decisions.
ASSISTANT FACILITY MANAGER
COMPASS GROUP INDIA PVT. LTD.
Pune, Maharashtra
01.2025 - 03.2026
- Managed end-to-end housekeeping, workplace services and facility operations while serving as the key contact for escalations and service requests.
- Supervised service-desk delivery and monitored closure of incidents and tickets within defined SLAs. Coordinated VIP/client visits, events and employee engagement activities with HR and management stakeholders.
- Controlled stock levels and consumption of operational supplies; supported budget monitoring, PRs and invoice processing.
- Coordinated vendors, housekeeping, security, and maintenance teams to support smooth service delivery.
- Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
- Enhanced safety standards by conducting regular inspections and addressing potential hazards promptly.
- Facilitated smooth transitions during periods of organizational change by providing clear communication and support for affected staff members.
- Conducted regular staff training sessions on safety protocols and best practices, promoting a culture of accountability and awareness within the team.
- Ordered, maintained and distributed supplies and inventory.
- Supported compliance audits, HSE checks, and statutory documentation for workplace facilities.
- Coordinated with vendors and contractors to secure high-quality services at competitive prices, optimizing facility expenses.
ADMIN EXECUTIVE
PROPERTY SOLUTIONS INDIA PVT. LTD.
Pune, Maharashtra
06.2017 - 01.2025
- Coordinated vendors for housekeeping, cafeteria, maintenance and security services and monitored service continuity.
- Managed facility expenses, vendor payments, consumables and inventories to support reliable daily operations.
- Prepared meeting rooms, hospitality setups and client-visit arrangements and supported corporate events.
- Administered mailroom, dispatch, stationery and service desk operations, tracking requests through closure.
HELPDESK OPERATOR
Sai Prasad Industrial Services
Pune, Maharashtra
09.2013 - 11.2016
- Managed the organization's central communication line, coordinating with global teams to facilitate seamless operations.
- Monitored building operations, utilities, and equipment to maintain smooth daily facility performance.
- Performed routine inspections and logged defects for timely corrective maintenance.
- Coordinated work orders with technicians and vendors to resolve operational issues efficiently.
- Responded to service requests and incidents, restoring normal operations quickly.
- Maintained accurate shift records, checklists, and compliance documentation.
- Followed safety procedures and facility standards to reduce operational risk.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
RECEPTIONIST & FACILITY EXECUTIVE
Sodexo Food Service
Pune, Maharashtra
02.2009 - 09.2013
- Managed end-to-end operations of a 44-room service apartment, including front office, reservations, check-ins, check-outs and guest relations.
- Ensured housekeeping, food and beverage, kitchen equipment and accommodation standards were maintained.
- Managed inventory, guest queries, budgets, PR inputs, invoice processing,events and staff training.
- Supported facility coordination by liaising with housekeeping, maintenance, and administrative teams.
- Improved front office efficiency through organized filing, message tracking, and workflow coordination.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
BACHELOR OF COMMERCE (B.COM) -
SAVITRIBAI PHULE PUNE UNIVERSITY
01.2026
H.S.C. - undefined
MAHARASHTRA BOARD
01.2022
S.S.C. - undefined
NOIS
01.2006
Skills
Housekeeping Operations
Accommodation Services Public
Area Cleanliness
Guest Satisfaction & Recovery
Daily Quality Audits
Sanitation & Safety Compliance
Team Supervision & Rostering
Vendor Management
Inventory & Cost Control
Emergency preparedness
Asset management
Certification
B.Com from pune univerisity
Timeline
ASSISTANT FACILITY MANAGER
CBRE SOUTH ASIA PVT. LTD.
04.2026 - Current
ASSISTANT FACILITY MANAGER
COMPASS GROUP INDIA PVT. LTD.
01.2025 - 03.2026
ADMIN EXECUTIVE
PROPERTY SOLUTIONS INDIA PVT. LTD.
06.2017 - 01.2025
HELPDESK OPERATOR
Sai Prasad Industrial Services
09.2013 - 11.2016
RECEPTIONIST & FACILITY EXECUTIVE
Sodexo Food Service
02.2009 - 09.2013
S.S.C. - undefined
NOIS
H.S.C. - undefined
MAHARASHTRA BOARD
BACHELOR OF COMMERCE (B.COM) -
SAVITRIBAI PHULE PUNE UNIVERSITY