Jyotsana Upadhyay
Lead Flight Attendant
Kariong
Summary
Agile, soft spoken and well organized ex- flight purser, with over 8 years of experience in customer service. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Lead Cabin Attendant
Indigo Airlines
Gurgaon
04.2016 - 07.2022
- Supervise and coordinate activities of flight attendants: Assign duties and area of work to Airline Flight Attendants to provide services for airline passengers.
- Verification of aircraft and passenger compliance with policies, regulations and safety guidance.
- Observe activities of employees to evaluate work performance and maintain personnel records.
- Explains and demonstrates methods and procedures for performing tasks.
- Ensured safety and comfort of customers onboard aircraft.
- Inflight inventory management (Food and alcohol)
CONTENT ASSOCIATE
ZOMATO
Gurgaon
06.2015 - 04.2017
- Merchant query resolution
- Customer support
- Resolving escalations
- Managing settlement cases
Education
Bachelor of Commerce (Hons) -
Delhi University
07.2008 - 06.2011
Skills
Aviation regulations
undefinedTimeline
Lead Cabin Attendant
Indigo Airlines
04.2016 - 07.2022
CONTENT ASSOCIATE
ZOMATO
06.2015 - 04.2017
Bachelor of Commerce (Hons) -
Delhi University
07.2008 - 06.2011
Trainings and certifications
- IELTS Score (English Language Proficiency) – Band 7
- AIRBUS 320/321 trained
- Trained on CPR and First Aid
- Proficient in MS Word and Excel
Trainings and certifications
- IELTS Score (English Language Proficiency) – Band 7
- AIRBUS 320/321 trained
- Trained on CPR and First Aid
- Proficient in MS Word and Excel
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