Kajal Hari Thapa
Pune
Summary
Expertise in O365 Email Security, Mail Flow, Threat Detection, Microsoft Purview & Entra ID
Skilled in securing enterprise communication with O365 security solutions, managing mail flow configurations, and implementing advanced threat detection strategies. Proficient in Microsoft Purview for compliance and data protection, as well as Entra ID for identity and access management. Experienced in email security policies, phishing protection, and incident response to safeguard organizational data and communication.
Overview
11
11
years of professional experience
Work History
Application Specialist
Mouser Electronics
Pune
08.2022 - Current
- Manage email authentication protocols (SPF, DKIM, DMARC).
- Integrate with security solutions like Proofpoint and Mimecast.
- Handle security incidents, and provide technical guidance.
- Prepare and deliver presentations to leadership, and support security awareness training.
- Need to work on the mail flow issue in respect to the third-party spam filter, like Proofpoint.
- Work independently on projects, and manage vendor relationships.
- Work on MS Purview, Copilot implementation.
- Work on Entra ID.
- Utilized M365 solutions to implement DLP measures, including multi-factor authentication and conditional access policies.
- Working on Entra id ad and active directory sync services
- Work on the user's synchronization issue with AD Connect.
- Implementing solutions to prevent spamming and phishing attacks.
Technology Analyst
Infosys Limited
Pune
10.2021 - 08.2022
- Need to accept the incidents from the ticketing tool (Rave), and need to cater to them as per the SLA.
- Providing technical assistance to the queries raised by the admins regarding the Office 365 services, either by calls or via email communication.
- Focused on achieving targets, as per the client's requirements.
- Managing domains (adding/removing) in Office 365.
- Management and creation of users in AD and synchronization to Office 365.
- Need to work on the issue with sync attributes for the synced users.
- Implementation of MFA for the organization.
- Issues related to EOP, Outlook, mail flow rules, spam email identification, etc.
- Worked on maintaining the security for the users and the organization.
- Work on MFC MAPI for rules deletion, Purge's email recovery.
- Providing configuration and implementation for the migration experience in small and mid-level businesses.
- Providing implementation from on-premise MS Exchange to Office 365, Microsoft Office 365 Cloud, Dir Synchronization, AAD Connect, ADFS, and Exchange email migration using cutover, staged hybrid deployment, and POP3 and IMAP email clients migration.
- Exchange Online Configuration, email migration, cross-forest free/busy, and calendar troubleshooting.
- Hands on Office 365 hybrid deployments
- Troubleshooting along with Outlook for Windows
- Handling Active Directory services: Delete / modify / maintain users, user profiles and groups
- Providing L2 level support for Active Directory to the End users
- User/computer Account Management and Access rights management
- Experience in delegating AD security permissions
Support Engineer
Veritas Technologies
Pune
12.2018 - 10.2021
- Support on EV and enterprise vault platform
- Different issues as archiving, journaling, Restoring
- Support on Veritas SaaS Backup: a cloud-hosted, comprehensive, cost-effective, easy-to-use solution designed specifically to protect data in companies' growing SaaS portfolios and providing technical support on backup’s issues
- Active Directory Password Reset, Account Unlock
- Taking Joint calls for the Primary technical discussions with US clients to map the requirements and accordingly map the solutions for them
System Engineer
Infosys Limited
Pune
09.2014 - 12.2018
- Performing customer reported issues, troubleshooting and providing solutions within the given SLA
- Proficient in handling escalated calls and providing level 1 Technical Support to end-users
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting
Education
BSC.IT -
Viva College, Mumbai University
01.2014
HSC -
Viva College, Mumbai University
01.2011
SSC -
Infant Jesus High School, Mumbai University
01.2009
Skills
- Email authentication
- O 365 Admin
- Ad connect
- Entra ID
- M365 Purview
- Proofpoint
- Mimecast
- Copilot
- Data loss prevention
- Active Directory management
- Technical support
- Topdesk
Accomplishments
- Received 'BRAVO AWARD' at the Infosys level, recognizing outstanding performance
- Received Appreciations for successful handling multiple tasks
- Consistently recognized for excellent problem-solving and analytical skills by project managers and supervisors
Certifications
- Az 900
- Ms 900
- SC 400
- MS 102
Affiliations
- Automate the disabling of inactive users
- Restricting photo uploads for end users
- Top desk's new mailbox connection setup
- Review the DMARC quarantine folder
- Automate Exchange health check
Timeline
Application Specialist
Mouser Electronics
08.2022 - Current
Technology Analyst
Infosys Limited
10.2021 - 08.2022
Support Engineer
Veritas Technologies
12.2018 - 10.2021
System Engineer
Infosys Limited
09.2014 - 12.2018
BSC.IT -
Viva College, Mumbai University
HSC -
Viva College, Mumbai University
SSC -
Infant Jesus High School, Mumbai University
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