Kallol Duttagupta
Gurugram
Summary
Dedicated to securing a leadership role focused on operations and customer relationship enhancement, applying strategic planning and business support capabilities developed through comprehensive experience in business development and management of personnel.
Overview
27
27
years of professional experience
Work History
Head of Business Management
Believe Solution Services (RKCO Group)
Gurugram, Haryana
01.2024 - Current
- Ownership of the P&L for Security and Facility verticals for performance control.
- Drove 20% business growth in 2024-25 despite founder (Proprietor) demise.
- Planned and executed time-based strategies responding to market opportunities.
- Led departments, mentored department heads, and built performance-driven culture.
- Managed client relationships to support retention and service expansion.
- Sought new business opportunities through structured prospecting and outreach.
- Delivered operational excellence by overseeing day-to-day execution standards.
- Maintained real-time reporting for financial operations and compliance tracking.
- Tracked statutory regulations, internal controls, and client SLAs continuously.
- Managed funds to prevent delays in monthly statutory and GST payments.
- Recovered long-pending dues from existing and terminated clients.
- Contributed to group-level strategic decisions for whole-company direction.
- Reported daily business affairs to CMD for governance alignment.
AVP – Operations
Orion Security Solutions Private Limited
New Delhi
07.2012 - 11.2023
- The job profile was focused on managing the entire PAN India territory to give upmost satisfaction to various clients.
- Heading Operational Excellence Centre to ensure prompt service to client.
- Heading the P&L of North, Central & Eastern region of the country.
- Single Point of Contact of banking and corporate vertical.
- Managing the entire territory and regular coordination with client, to address day to day issue as per defined TAT.
- Supporting all the branch(es) across India, on their day – to – day issues, which are related to corporate support.
- Focusing on Organic growth.
- Laisoning with the respective government departments wherever require.
- Established the Financial Institutional vertical from nil to Rs.15 crore per month billing.
- Maintained the stability of business worth Rs.09 crore per month in Corporate Vertical, since joining.
- Established company in telecom, housekeeping and security business in Jammu & Kashmir region.
- Successfully maintained quality of service for all clients and received good feedback.
- Generated business of premium banking client like Axis, IDBI, IndusInd, State Bank of India, Bank of Baroda and Union Bank.
- Generated business of premium financial institutions like HDFC Ergo, AVIVA, Tata AIA and Tata AIG.
- Maintaining proper and timely billing and collections from various banking and corporate clients.
- Successfully carried all the assigned major deployment across India.
General Manager (Operations)
A P Securitas Private Limited
New Delhi
04.2010 - 07.2012
- Oversaw operations across East, West, and Southern India, ensuring alignment with organisational goals.
- Coordinated with various companies and departments to enhance operational efficiency.
- Addressed emerging and daily business challenges effectively.
- Ensured accurate billing and collection processes for day-to-day operations in local and PAN India.
- Interacted with clients to facilitate development of tailored facility infrastructure systems.
- Delivered security management solutions to prominent corporate entities across East, West and South India.
Business Administrator
Believe Solution Services Private Limited
Gurgaon
11.2006 - 03.2010
- Generated new business in facility management, contributing to regional growth.
- Procuring business for the entire North India and NCR region.
- Identified and pursued new business opportunities across the NCR region to increase market presence.
- Established partnerships with prestigious corporations to drive revenue expansion.
- Focused on providing facility management solutions to prominent corporate entities across North India.
- Managing the entire team, allocating work and attending to queries of each Associates.
- Regular interaction with the clients, facilitating them in building appropriate facility infrastructure systems for their organisation.
- Supervising all major business functions e.g. taking daily briefings from Manager (Ops.), Manager (Accounts) and Manager (Personnel).
- Expanded manpower from 0 to 1800 in three years, facilitating operational scaling.
- Consolidated funding and resource requirements, securing new business opportunities.
- Successfully maintained quality of service for all clients and received good feedback.
- The company expanded with an entrepreneurial venture to address market needs.
Senior Executive (CRBD)
Bharti Tele-Venture Limited
Haryana
05.2003 - 01.2006
- The job profile was focused on the entire PCO segment in Gurgaon region, the Key Responsibility Areas were related to business development and account management, involving:
- Generation of new PCO business in the territory.
- Implementation of agreed strategies for revenue maximization.
- Maximizing conversion of leads acquired thru the prospect management system (PMS) into new accounts.
- Projection of the new areas and to maintain co-ordination with Marketing and network Planning Department.
- Retaining customer from churning by active co-ordination with customer care.
- Resolving relevant references from the complaints management system (CMS) and enhancing customer satisfaction.
- Enhancing the brand (Airtel) in each PCO outlet.
- Haryana Circle
- Achieved 110% of the target in the period Apr. – June 2004.
- Achieved 140% of the target in the period of Jan. – Mar. 2004 and received Appreciation Card from Chief – Sales.
- Awarded certificate of excellence by CSO for outstanding performance (Oct. – Dec. 2003).
- Worked on Green Belt project for account penetration and revenue churn.
- Converted more than 60% of multi-brand accounts to exclusive Airtel and 90% exclusive accounts of BSNL to Airtel.
- Ranked first at the ISO certification process in BIL – North.
Team Leader
Techmart
Gurgaon
09.2001 - 04.2003
- Handled a team of 12 Sales Executives and focused on:
- Providing on the job training to the new recruits.
- Sales of telephone services in the personal & business segments in the assigned part of Gurgaon territory.
- Generation of new business in the various segment.
- Establishing the emerging ‘touchtel’ brand of telecom services & solutions in the customer mind space.
- Received Bharti Telenet (Haryana) CEO’s Award for acquiring major corporate accounts (March’02 Qtr.).
- Received Award for outstanding performance for the months of Feb & Mar 2002 (domestic incentive tour).
- Received Award for outstanding performance for the Mar 2003 quarter (foreign incentive tour).
- Awarded certificate of excellence by COO for outstanding performance in sales workshops (April’03).
- Channel Partner of Bharti Tele-Venture Limited
Finance Executive
Kapil Kajla Associates
New Delhi
03.1999 - 05.2000
- Managed Equity Advance documentation for Citibank, ensuring compliance and accuracy
- Coordinated documentation for ‘Suvidha’ Accounts at Citibank, streamlining account setup process
- Executed back-end documentation tasks for Citicorp Financial Services
- Developed job profiles to define roles and responsibilities, enhancing team clarity
Education
Bachelor in Business Administration -
Dr. C V Raman University
SSC - Std. XIIth
KENDRIYA VIDYALAYA
Delhi Cantt, DELSSE - Std. Xth
KENDRIYA VIDYALAYA
Delhi Cantt, DELSkills
- Cloud computing
- Data analysis tools
- Current operating systems
- MS Office Suite
- Advanced Excel
- Internet and web technologies
- Financial analysis
- Operational efficiency
- Strategic planning
- Customer centricity
- Client relations
- Multitasking leadership
- Analytical thinking
- Quick decision making
- Conflict resolution
- Persuasion skills
- Financial analysis
Custom
Was National Cadet Corps (NCC) Group leader for two consecutive years. Was part of National Service Scheme (NSS) and participate in poor education program on behalf of school. Was Vice Head Boy of the School and part of the school discipline team.
Languages
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Upper Intermediate
B2
Timeline
Head of Business Management
Believe Solution Services (RKCO Group)
01.2024 - Current
AVP – Operations
Orion Security Solutions Private Limited
07.2012 - 11.2023
General Manager (Operations)
A P Securitas Private Limited
04.2010 - 07.2012
Business Administrator
Believe Solution Services Private Limited
11.2006 - 03.2010
Senior Executive (CRBD)
Bharti Tele-Venture Limited
05.2003 - 01.2006
Team Leader
Techmart
09.2001 - 04.2003
Finance Executive
Kapil Kajla Associates
03.1999 - 05.2000
Bachelor in Business Administration -
Dr. C V Raman University
SSC - Std. XIIth
KENDRIYA VIDYALAYA
SSE - Std. Xth
KENDRIYA VIDYALAYA