KAMRAN JAVED SIDDIQUI
Analyst-Client Services
Delhi,DL
Summary
Ethically strong professional with a robust background in Business Development and Operations Management, complemented by extensive experience in Customer Service, Tourism, and the Transportation Industry. Exceptional communication skills and multilingual abilities enhance team collaboration and client interactions. Known for a process-oriented approach and compliance mindset, consistently driving efficiency and effectiveness in operations. Self-motivated with an independent work style, committed to continuous improvement and fostering a growth mindset in dynamic environments.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Client Service Analyst
DemandX
04.2024 - Current
- Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
- Proactively identified potential issues affecting clients'' accounts, taking steps to address them before they escalated into larger concerns.
- Demonstrated adaptability by quickly learning new software programs and industry-specific regulations to better serve clients'' needs.
- Conducted thorough research to provide data-driven recommendations for improving client services.
- Collaborated cross-functionally with other departments to ensure seamless delivery of services across the organization''s offerings.
- Analyzed client disputes and offered solutions to fit client and company expectations.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
Executive
DemandX
04.2024 - Current
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
Sr. Executive
Fareportal
12.2021 - 03.2024
- Managing travel desk (different modes of travel, flights, hotels, car rental local conveyance); from beginning to end.
- Quick understanding of travel needs, and give recommendations as an advisor accordingly, especially on the frequent travel sectors with cost in mind.
- Working on simultaneous travel queries & arrangements, without loss of details.
- Maintenance of travel related documents - T&E reports, travel register, MIS.
- Ensuring that the bookings are done on the best available rate basis; and maintaining appropriate documentation for records and audit purpose.
- Dealing with travel module queries and complaints.
- Manage emergency changes in any travel /cancellations as per travel policy and process.
- Adhere to travel policy and process, to have proper approvals in place.
- Maintain travel wise billing coordination with accounts, details of all cancellation and respective credits
- Providing support for office administrative work
- Excellent communication skills, both verbal and written.
Process Associate
IGT Solutions
01.2021 - 11.2021
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPI’s’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
Operations & Sales Supervisor
Hanco Rent A-Car
03.2013 - 06.2019
- Developing business for the company with clients requiring mobility solutions
- Keeping an update of the developments in various sectors of the market & closely reporting on competition activity
- Communicate, liaise & negotiate internally / externally using appropriate methods
- Collecting Outstanding Payments from Clients based on Aging Days
- Conduct sales calls & target customers as per sales call plan created
- Meet defined target by achieving profitable business
- Below is a brief snapshot of clients managed -
- SABIC
- Marafiq
- Maaden
- McDermott
- Siemens
- Muhaidib
- John Hopkins
Sales Coordinator
No Limit IT Solutions
01.2012 - 12.2012
- Attending initial sales meetings and meeting the client
- Determining a client’s business requirements and whether the products being considered are suitable
- Decide whether the software or hardware needs adapting to meet the client’s needs
- Microsoft Office
- Business Development
- Answering any technical questions the client might have
- Presenting your findings to a technical team to act on, and then to the client
Education
Bachelor of Arts -
North East Frontier University
Arunachal Pradesh08.2017
Diploma - Tourism & Hotel Management
Trade Wings Institute of Management
Delhi, India 04.2001 -
12th Grade -
JP Academy
Meerut, UP, India01.2009
10th Grade -
JP Academy
Meerut, UP, India01.2007
Skills
Self motivation
Timeline
Client Service Analyst
DemandX
04.2024 - Current
Executive
DemandX
04.2024 - Current
Sr. Executive
Fareportal
12.2021 - 03.2024
Process Associate
IGT Solutions
01.2021 - 11.2021
Operations & Sales Supervisor
Hanco Rent A-Car
03.2013 - 06.2019
Sales Coordinator
No Limit IT Solutions
01.2012 - 12.2012
Diploma - Tourism & Hotel Management
Trade Wings Institute of Management
04.2001 -
Bachelor of Arts -
North East Frontier University
12th Grade -
JP Academy
10th Grade -
JP Academy