Summary
Overview
Work History
Education
Skills
Timeline
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Kannan Nandagopal

Kannan Nandagopal

Technical Executive
Chennai,TN

Summary

Dynamic Technical Support Executive with a proven track record at You Broadband India Limited, achieving 100% customer satisfaction. Expert in technical troubleshooting and customer communications, I excel in mentoring teams and streamlining processes, enhancing productivity and support efficiency. Committed to resolving complex issues and delivering exceptional service.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Technical Support Executive

You Broadband India Limited
08.2015 - 02.2022
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Increased customer satisfaction ratings to 100%.
  • Mentored junior technicians, fostering their growth and enhancing team performance.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.

Education

BCA - Computer Applications

ALPHA ARTS AND SCIENCES COLLEGE
Chennai, TN
06.2010 - 05.2013

MCA - Computer Applications

VELS INSTITUTE OF SCIENCE TECHNOLOGY
Chennai, TN
06.2013 - 05.2015

Skills

Technical troubleshooting

Timeline

Technical Support Executive

You Broadband India Limited
08.2015 - 02.2022

MCA - Computer Applications

VELS INSTITUTE OF SCIENCE TECHNOLOGY
06.2013 - 05.2015

BCA - Computer Applications

ALPHA ARTS AND SCIENCES COLLEGE
06.2010 - 05.2013

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Kannan NandagopalTechnical Executive