KARTIK KATARIA
Sriganganagar, 335001 (Rajasthan)
Summary
Motivated and adaptable professional with hands-on experience in both Sales & Marketing and Healthcare O2C Operations. Known for strong communication, problem-solving, and process management skills. Currently seeking to transition into a new career path where I can leverage my interpersonal abilities, analytical mindset, and eagerness to learn. Open to opportunities that allow continuous growth, skill development, and long-term contribution to a dynamic organization.
Overview
4
4
years of professional experience
Work History
Process Delivery Specialist
IBM India Pvt Ltd.
Gurugram
10.2023 - Current
- Provided comprehensive end-to-end support for the Order to Cash (O2C) process, specializing in Healthcare Copay Billing.
- Accurately processed and recorded patient copayments, coinsurance, and deductibles within billing systems.
- Executed timely follow-ups on outstanding claims with insurance companies and patients to optimize collection efforts.
Process Delivery Specialist
IBM India Pvt. Ltd. (Contractual via ManpowerGroup Services India Pvt Ltd.)
Gurugram
10.2022 - 09.2023
- Managed the entire copay billing process within the order-to-cash (O2C) cycle for healthcare clients.
- Processed patient co-payments, deductibles, and insurance claims with precision, adhering to (EOB) documentation.
- Resolved denied or underpaid insurance claims through direct interactions with insurance companies and patients.
Direct Sales Representative
Asian Paints Ltd. (Contractual via Lobo Staffing Solutions Pvt. Ltd.)
SRIGANGANAGAR
11.2021 - 03.2022
- Consistently met or exceeded sales targets through effective customer engagement and needs assessment.
- Developed and maintained relationships with new and existing clients to expand sales opportunities.
- Conducted market research to identify potential leads and understand industry trend.
Education
MBA - Patiala
Punjabi University
Patiala12.2021
BCA - Bikaner
Maharaja Ganga Singh University
Bikaner12.2019
SENIOR SECONDARY - AJMER
BSER
AJMER12.2016
MATRICULATION - AJMER
BSER
AJMER12.2014
Skills
- Accounts receivable management
- Audit support
- Problem resolution skills
- Team collaboration
- Communication skills
- Microsoft Excel
- Time management
- Active listening
Affiliations
- Joint Secretary – Student Council
SD PG College, 2018 - Member – Team Ganganagar Sewa (NGO)
HOBBIES
- Traveling, Music, Sports & Fitness Activities, Social Work
Languages
- Hindi, English, Punjabi
Timeline
Process Delivery Specialist
IBM India Pvt Ltd.
10.2023 - Current
Process Delivery Specialist
IBM India Pvt. Ltd. (Contractual via ManpowerGroup Services India Pvt Ltd.)
10.2022 - 09.2023
Direct Sales Representative
Asian Paints Ltd. (Contractual via Lobo Staffing Solutions Pvt. Ltd.)
11.2021 - 03.2022
MBA - Patiala
Punjabi University
BCA - Bikaner
Maharaja Ganga Singh University
SENIOR SECONDARY - AJMER
BSER
MATRICULATION - AJMER
BSER
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