Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasthuri J

Subject Matter Expert
Chennai

Summary

Subject Matter Expert and trusted advisor focused on achieving success and increased productivity through improvements in operations, quality and administration. With ability to train, manage and motivate team members to achieve organizational objectives. Interface and collaborate with clients and internal team members, providing enhancement recommendations to Improve existing processes, procedures, technical enhancements, resource requirements to align with strategic goals.

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Subject Matter Expert - Roku

Concentrix
09.2021 - Current
  • Supported teams in continuous delivery of quality products and services efficiently within timeframe, enhancing usage and introducing new features.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Mentored junior team members, contributing to their professional growth and development.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Collaborated with management to identify and prioritize new development concepts.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Technical Support Engineer - Netgear

CSS Corp Private
03.2019 - 07.2020
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Handling calls regarding network issues based on customer request to analyze and resolve network
    problems.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Education

Bachelor of Engineering - Computer Science And Engineering

Oxford Engineering College
Trichy, India
04.2001 -

High School Diploma -

S.C.S Matriculation Higher Secondary School
Chennai, India
04.2001 -

Skills

  • Training and mentoring
  • Customer Focus
  • Problem-solving abilities
  • Effective Communication
  • Task Prioritization
  • Adaptability and Flexibility
  • Team Collaboration
  • Multitasking
  • Time management abilities

Certification

CCNA

Timeline

Subject Matter Expert - Roku

Concentrix
09.2021 - Current

Technical Support Engineer - Netgear

CSS Corp Private
03.2019 - 07.2020

CCNA

03-2019

Bachelor of Engineering - Computer Science And Engineering

Oxford Engineering College
04.2001 -

High School Diploma -

S.C.S Matriculation Higher Secondary School
04.2001 -

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