Khadri Mohammed Umar

Dynamic System Administrator and Desktop Support Specialist with a proven track record in managing and maintaining IT infrastructure. Proficient in supporting systems, networks, and client environments. Effective communicator with the ability to collaborate across all levels, contributing to organizational success.

• Installation and configuring windows 10 & Trouble Shooting the Client systems and Laptops
• Configuring Network printers
• Giving Remote Support for Laptops and Desktops in the Network Environment through remote applications like RDC, Team viewer, Microsoft Teams
• Knowledge on using 'Ticketing tool' for Raising, Tracking, and following up the ticket
• Ticketing Tools: SNOW (Service Now) & HPSM
• Dealing with and resolving problems and issues which arise
• Mentoring and training up junior and new Engineers
• Monitoring & reporting on standards & performance targets
• Implementing new initiatives
• Knowledge in Installing, Configuring & Trouble shooting office 365, and MS- Outlook
• Responsible for maintaining the Backup on regular activities
• Work closely with Global service desk and L2 desktop support teams to continuously improve/promote L0, L1 and L2 fault-resolution
• Troubleshooting all kind of application/software related queries and hardware related issue and Network issues like network connectivity issues
• Handling Tickets Using BMC Remedy Tool, Service Now, HPSM & CITRIX

• Father's Name: K. Ameer Saheb
• Date of Birth: 11/09/1994
• Gender: Male
• Nationality: Indian
• Marital Status: Un-Married