Kiran Babu Dara

• E-commerce Company
• Designed and developed python automation scripts that optimized team productivity and improved overall performance.
• Successfully led the migration of all micro-services from EC2 instances to AWS ECS, resulting in increased scalability, availability, and cost savings. Took initiative in planning and executing the migration, collaborating with developers and other team members to ensure a smooth transition.
• Utilized extensive knowledge of AWS services to recommend solutions for various infrastructure challenges, resulting in increased efficiency and cost savings and collaborated with developers in the implementation stage.
• Created AWS CloudFormation templates to manage AWS resources, ensuring consistency and reproducibility across environments.
• Configured AWS services for optimal performance and cost efficiency, including implementing efficient auto-scaling policies, utilizing reserved instances/savings plan, S3 archiving, and configuring lifecycle policies.
• Analyzed existing services being used and recommended more efficient alternatives.
• Implemented security best practices such as IAM policies, encryption at rest and in transit, and VPC configurations to ensure the security of AWS resources.
• Strong troubleshooting skills to identify root causes of application errors or slow performance in complex environments. Proficient in using monitoring and logging tools to analyze logs, metrics, and traces.
• Good programming skills to interpret application code and logs, and collaborate with development teams to improve application performance.
• Skilled in Docker and Docker Compose for containerization applications, including creating Docker images for deployment and designing deployment pipelines. Familiarity with Kubernetes for container orchestration and scaling, including managing containerized applications and configuring Kubernetes clusters.
• Skilled in configuring and integrating monitoring tools such as PagerDuty, Datadog, CloudWatch Alarms, Prometheus, and Grafana to provide comprehensive monitoring and alerting for applications.
• Able to design and implement monitoring solutions that include custom metrics, log analysis, and distributed tracing to ensure high availability, performance, and scalability of applications.
• Estimated costs of new systems, modifications and updates.
• Communicated with vendors to evaluate new technology.
• Monitored application performance and infrastructure health, implementing automated alerts for potential issues.

Project Name : Football Club Migration

Client : Perform Group, UK

Duration : Nov 2016 to Jan 2019

Role : Technical Support Engineer (AWS)

Football club migration provides sports media content for various football clubs. The data includes editorial news, interviews of the players, match highlights, live text commentary of the matches, team line-ups, match stats, latest/live scores of all UK competitions, fixtures of tournaments, results of all matches, league tables, player specific stats etc. It also includes features like premium content access via subscription. Live audio/videos of the matches are provided only for the subscribed users.

• Contributing in the DevOps team to maintain and build out our infrastructure and servers currently operating on AWS platforms.
• Experience in orchestrating Docker containers.
• Increasing EBS backed volume storage capacity when the root volume is full using AWS EBS Volume feature.
• Created AWS Route53 to route traffic between different regions.
• Working with Git-hub private repositories.
• Created S3 backups using version enable and moved objects to Amazon Glacier for archiving purpose.
• Created SNS notifications and assigned ARN to S3 for object loss notifications.
• Created load balancers (ELB) and used Route53 with fail-over and latency options for high availability and fault tolerance.
• Configured Security group for EC2 Window and Linux instances and also for puppet master and puppet agents.
• Experience with monitoring tools such as Cloud Watch, Splunk
• Building the source code using GIT,Maven and Jenkins.
• Build and deployment scripts according to SCM team standards and processes to QA, Performance and Production Environments.
• After complete of the script's development and process setup, execute the builds and deployments to all above environments based on weekly scheduled build.

Environment: Amazon Web Services, IAM, S3, cloud watch, ANT, Git, Puppet, Docker, Apache HTTPD, Apache Tomcat, Bash, Jenkins,

Project Name : Nike

Client : Suncor

Duration : Nov 2016 to Jan 2019

Role : Technical Support Engineer (AWS)

Suncor Energy is a Canadian integrated energy company based in Calgary, Alberta. It specializes in production of synthetic crude from oil sands. Suncor ranks number 134 in the Forbes Global 2000 list.

• Install, configure, and maintain Linux operating systems in a variety of organizations
• Trouble shooting CPU, Memory, Disk space issues, user login, shell issues
• Daily basis verifying system and application logs to prevent issues.
• Installation and configuration of Apache and tomcat.
• To maintain Scheduling of Automatic, repetitive Jobs using CRONTAB.
• Experience as AWS Infrastructure ad-min with hands on experience on Ubuntu Linux, various Amazon web service products like EC2, S3, SNS,Auto scaling, Load balancer VPC, and Route53
• Work experience in deploying applications in EC2.
• Involved in resolving incident tickets, change request through Remedy Tool in DEV, UAT, PRE-PROD and PROD environment.
• Creating clusters and managed servers in cloud.
• Deploying applications in tomcat server.
• Utilization monitoring of servers in cloud watch. Changing health checks in ELB, adding health check ping target in ELB, Creating listeners for ELB.
• Creating Ami's from instances, creating snapshots for volumes, creating security groups, changing rules and restricting access.
• Resolved many issues in tomcat when some deployments failed by checking logs.
• Configured ad-min logs, system logs, application logs and web logs in sumo logic.
• Resolving connectivity issues to servers by checking and adding relevant source and destination ip's.
• Creating EBS volumes and attaching to instances and creating partitions and drives.
• Creating cloud watch alarms along with SNS notifications.

Environment: Redhat Linux, EBS, EC2, Java, MySQL, SNS, FTP, Tomcat, Vpc , Auto-scaling, ELB, CRONTAB

Project Name : Idea

Client : Aditya Birla

Duration : Apr 2014 to Apr 2016

Role : Executive -Operations

Seasoned Customer Service Executive with over 2 years of experience in advancing customer satisfaction and loyalty. Proven skills in fostering robust customer relations, leading high-performing teams, and executing process enhancements. Tech-savvy, with a strong command over CRM systems and customer service software.

Responsibilities

• Handle customer inquiries both telephonically and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Update existing customer information.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.