Kirti Chalam
Software Engineering Manager
Bangalore
Summary
As a Technical Lead , Architect and a Software Developer and a dyed in the wool, 12 year veteran at British Telecom, in the Consumer LOB and Corporate Units Digital. Demonstrable experience and proficiency as a Full stack Developer, Requirements Planning and Management, Elicitation, Analysis and Documentation, Communication, Solution Design, Assessment and Validation, Implementation and Business Analysis Fundamentals.
Experienced with managing software development teams to deliver high-quality products. Utilizes strong leadership and technical expertise to guide projects from conception to completion. Track record of fostering effective team collaboration and ensuring alignment with organizational goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Software Engineering Manager
British Telecom
Bangalore
11.2023 - Current
- An AI chatbot built on Microsoft Open AI and copilot studio deployed on AWS exposed via a flutter app , to help BT colleagues search for policies and perform actions such as book leave, raise a HR case or reset password etc
- Managed budgeting and resource allocation for software development projects, ensuring optimal use of resources and timely delivery of milestones.
- Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.
- Championed best practices in software architecture, code quality, and testing within the engineering organization to maintain high standards of excellence.
- Collaborated with product managers to define clear project requirements, aligning engineering efforts with business goals.
- Promoted a culture of innovation within the team by encouraging experimentation with new tools and techniques.
- Increased overall team productivity through continuous process improvement initiatives and effective resource allocation.
- Facilitated open lines of communication between engineering teams and other departments for seamless project handoffs and efficient collaboration on cross-functional initiatives.
- Managed software release cycles with careful planning, coordination, and communication across various departments.
- Coordinated with human resources on recruitment efforts to attract top talent in the software engineering field, contributing to a highly skilled and diverse team.
- Negotiated contracts with third-party vendors for software services, balancing cost savings and quality assurance considerations.
- Optimized resource allocation to meet project deadlines without compromising on quality, even under tight budget constraints.
- Negotiated with stakeholders to define project scopes and timelines, ensuring expectations were clear and achievable.
- Led development on 3 simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths.
Solution Architect
British Telecom
Bangalore
03.2020 - 11.2023
- Company Overview: Enabling customers to buy Single, Multi-gadget Insurance, Home Insurance and Travel Insurance
- ESIM Evolution Phase 2: Automating the sales and ordering of eSIM’s through SAP systems
- Tariff Refresh 2022 for Consumer and Enterprise Projects: Introduction of Plans categorised based on Speeds Tiers and Network Prioritisation
- McAfee Integration for Enterprise: McAfee as an add-on for SME customers
- Single and Multi-gadget Insurance on EE Marketplace: Insurance to be made available for customers as an addon on the new EE MarketPlace
- Enabling customers to buy Single, Multi-gadget Insurance, Home Insurance and Travel Insurance
Lead Developer
British Telecom
07.2012 - 03.2020
- Company Overview: An advisor facing application that help advisors to see package information of customers and suggest promotions, raise and address complaints, send comms, place orders, support billing related queries etc
- TV Everywhere: BT portal for its customers in the UK, helping users access all TV channels online on desktop, mobiles, and tablets
- BT.com: Dante and Sport portals are BT’s portals for its end customers in the UK, promoting BT’s products and providing access to news, articles, videos, and more
- Odyssey: A web search engine used mostly by BT customers, offering a search experience similar to Google and generating significant revenue
- An advisor facing application that help advisors to see package information of customers and suggest promotions, raise and address complaints, send comms, place orders, support billing related queries etc
Education
Bachelor of Engineering - Computer Science
Bangalore Institute of Technology
Bangalore 09.2008 - 01.2012
Skills
- Python
- powerBI
React / Flutter / Angular JS
HTML5 / CSS3 / JavaScript
- SOAP/REST Web Services
WebLogic / Tomcat
Java SpringBoot / Microservices
LLM model / Chat bot
Open AI / Copilot Studio / Power Automate
Software development life cycle
Software architecture
Stakeholder management
Continuous integration
Product development
Teamwork and collaboration
Agile framework
Goal setting
Requirements analysis
Database management
Vendor management
Project lifecycle management
Other Tools
- JIRA
- CONFLUENCE
- SONAR
- Clarity
- Google Analytics
- Google AdWords
- SPLUNK
Methodologies
- Agile (SCRUM)
- Waterfall
- TDD with CI
Accomplishments
- 1200km Paris Brest Paris LRM 2023 Finisher
- English Channel Swim Relay 2024
- Triple SR in Cycling 2023
- KVPY Scholar 2008
Timeline
Software Engineering Manager
British Telecom
11.2023 - Current
Solution Architect
British Telecom
03.2020 - 11.2023
Lead Developer
British Telecom
07.2012 - 03.2020
Bachelor of Engineering - Computer Science
Bangalore Institute of Technology
09.2008 - 01.2012
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