KRISHNA SAHA
Salesforce Consultant
Kolkata,WB
Summary
Results-driven Salesforce Consultant with expertise in handling complex scenarios, customizing Salesforce environments, and integrating applications. Skilled in effective communication with clients and colleagues to identify and address their needs. Efficient problem-solver thriving in fast-paced environments and consistently delivering high-quality solutions. Collaborative team player fostering positive working relationships and driving successful project outcomes.
Overview
3
3
years of professional experience
4
4
Certification
Work History
SALESFORCE CONSULTANT
Fexle Services Private Limited
05.2022 - Current
- Developed and maintained custom Salesforce applications using Apex and Lightning Web Components (LWC), ensuring seamless integration with existing systems
- Led the implementation of Salesforce CPQ (Configure, Price, Quote) solutions, with custom implementations to optimize the sales process and enhancing quote accuracy, leading to improved customer satisfaction and revenue growth
- Collaborated with cross-functional teams, including business analysts and project managers, to gather requirements, design solutions, and ensure successful project delivery
- Conducted performance tuning and troubleshooting of Salesforce applications, identifying and resolving issues to maintain system performance and reliability
CUSTOMER SERVICE EXECUTIVE
KocharTech
10.2021 - 04.2022
- Handled diverse customer queries and issues with professionalism, enhancing communication skills and ensuring high levels of customer satisfaction through effective problem resolution
- Thrived in a fast-paced environment, managing multiple tasks and high-pressure situations efficiently, leading to improved performance metrics and client retention
Education
BCA -
ADAMAS UNIVERSITY
06-2022
Skills
- Salesforce administration
- CPQ configuration
- Apex development
- Lightning components
- Integration expertise
Personal Information
- Date of Birth: 08/18/99
- Nationality: Indian
Certification
- SALESFORCE CERTIFIED CPQ SPECIALIST
- SALESFORCE CERTIFIED ADMINISTRATOR (SCA)
- SALESFORCE CERTIFIED ASSOCIATE
- SALESFORCE CERTIFIED DATA CLOUD CONSULTANT
Languages
English
Hindi
Bengali
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