Process Associate
Wipro
01.2024 - Current
Project: Openreach
- Working in the Tier 2 Escalation Desk.
- Handling escalated cases from Tier - 1 and ensure proper resolution.
- Communicating the updates to the respective Communication Providers.
- Calling the field engineering team in the UK and expedite the issues for faster resolution.
- Update all the internal tools with proper information & notes.