Summary
Work History
Education
Skills
Qualification Summary
Personal Information
Disclaimer
Timeline
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Kritidipa Sadhu

Customer Support
A75/5 Arpita Apartment, Sodepur, Kolkata

Summary

Dynamic and motivated professional with a solid foundation gained through active involvement in family business. Eager to leverage hands-on experience in business operations, customer service, and team collaboration to contribute effectively in a professional work environment.

Work History

Process Associate

Wipro
01.2024 - Current

Project: Openreach

  • Working in the Tier 2 Escalation Desk.
  • Handling escalated cases from Tier - 1 and ensure proper resolution.
  • Communicating the updates to the respective Communication Providers.
  • Calling the field engineering team in the UK and expedite the issues for faster resolution.
  • Update all the internal tools with proper information & notes.


Co-Owner

Dhritishree Polyclinic (Family Business)
3 2020 - 10.2023
  • Developing and implementing a strategic business plan
  • Hiring, training, and managing medical and administrative staff
  • Executing marketing strategies ot attract new patients
  • Building relationships with referring physicians and healthcare professionals
  • Managing clinic facilities, equipment, and maintenance
  • Engaging ni community outreach programs ot promote the clinic
  • Staying current with medical advancements and industry trends
  • Fostering a patient-centric culture and addressing patient concerns
  • Collaborating with other healthcare providers and specialists.

Education

Bachelor of Arts - Tourism And Travel Management

Gobardanga Hindu College (WBSU)
North 24 Parganas, West Bengal
04.2001 -

Skills

    Customer Support

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Qualification Summary

  • BA Hons in Travel & Tourism Management, Gobardanga Hindu College, West Bengal State University, 2018-2021, 71%, First Class
  • ISC (Humanities), The Central Modern School, Council for the Indian School Certificate Exam, 2018, 69%, First Class
  • ICSE, Stratford Day School, Council for the Indian School Certificate Exam, 2016, 79%, First Class

Personal Information

  • Date of Birth: 06/25/2000
  • Gender: Female
  • Marital Status: Married

Disclaimer

I hereby declare that above furnished particulars are true to the best of my knowledge and belief.

Timeline

Process Associate

Wipro
01.2024 - Current

Bachelor of Arts - Tourism And Travel Management

Gobardanga Hindu College (WBSU)
04.2001 -

Co-Owner

Dhritishree Polyclinic (Family Business)
3 2020 - 10.2023
Kritidipa SadhuCustomer Support