Kuldeep Mehra
Gurgaon
Summary
Senior Manager with14 years of experience in admissions, recruitment, and team management. Proven track record of overseeing large teams, optimizing performance, and executing conversion activities. Skilled in assessing student applications, maintaining communication with agents, and ensuring compliance with university requirements. Recognized for achieving targets, receiving promotions, and earning accolades from senior leadership. Proficient in Salesforce, online meetings, and Microsoft Office suite. Adept at multitasking, providing solutions, and driving team success. Excels in managing cultural activities, collaborating with diverse stakeholders, and delivering results in high-pressure environments. Ready to leverage expertise in a senior management role to drive organizational growth and excellence.
Overview
16
16
years of professional experience
Work History
Senior Manager
upGrad GSP
03.2024 - Current
- Managed a team of28 people, leading to higher productivity and better service to clients
- Established and maintained good working relationships with stakeholders to achieve alignment with the company goals
- Mentored and guided direct reports to ensure they met their goals and developed professionally
- Developed and administered an organizational structure that enabled efficient resource allocation and work delegation
- Maintained the dashboard so that it could be updated in real-time
- Execute the conversion effort collectively with the agency, admissions, and recruitment teams
- Share and discuss the weekly report with my seniors, which includes new applications, student offers, deposits paid, visas submitted, and visa grants for students
- Attend the university’s webinar, training, and update sessions, then share the updates/key points with the team
Sr. Global Admission officer
EduCo Global Services
03.2017 - 02.2024
- Exclusively managing the recruitment for (USA) NJIT, UNL, UMBC, SIT, UST, (Australia) RMIT, SUT, USC, University of Newcastle, Victoria University, (Ireland) TUD, MU, DCU, IT Carlow, ASM, (UK) University of Greenwich, Converty university, London Meetropolitian and many more
- Review student applications received from multiple partners via email or the Educo Accelerate platform
- Follow up with the student or agent directly if any additional documents are required via Accelerate/email
- Assess all relevant documents, arrange them (as required by the university), and submit them to the university if the student passes the minimum requirements
- If a student is unable to meet the university's requirements, advise him or her on alternate options
- Handling student/agent issues and providing solutions via calls and emails
- Keeping students/agents informed of new requirements or changes in the process
- Organizing short weekly calls (on BlueJeans or Zoom) between agents and university representatives to explain admissions questions, present fresh information, and answer their questions
- Update the Salesforce/Accelerate portal based on the application status
- Keep weekly records of students who have filed applications, received fresh offers, paid deposits, and been granted visas
- Converted sales-qualified leads into applications, confirmations, and enrolments across numerous platforms
- Assist the conversion team by speaking with students directly (for India and South Asia regions) about pending papers, accepting offers and making payments/deposits, requesting E-Coe from universities, and checking with students about visa file submission and outcomes
- Pre-arrival and other information are shared with the student once the visa is approved
- Collect arrival information (flight tickets) from students and notify the institution
Senior Process Associate
Assimilate Solutions India Pvt Ltd
07.2015 - 02.2017
- Creating Mortgage assignment, Allonge, Corrective assignment and affidavit of Erroneous
- Worked on Mortgage Notes, DOT and Appraisals
Senior Fraud Analyst
JPMorgan Chase Bank at Quatrro Global Services Pvt. Ltd
10.2008 - 06.2015
- Prevent JPMC bank and their customers from fraud
- Ensuring delivery of desired number of accounts on daily basis
Education
Bachelor of Arts -
Delhi University
01.2004
Skills
- Sales force
- Accelerate Portal
- MS Office - Outlook, Word, Excel and PowerPoint
- Teamwork
- Adaptability
- Client Relationship building
- Result oriented
Awards
Awarded Star of the Month in July2023, March2023, and September2022., In2018, promoted to Senior Global Admission Officer., Received GP Ranking5 and significant salary increases in October2022., Appreciation emails from university directors (as well as the Educo VP and Senior VP) for putting in extra effort to meet targets and being available for assistance.
Languages
English
Hindi
Timeline
Senior Manager
upGrad GSP
03.2024 - Current
Sr. Global Admission officer
EduCo Global Services
03.2017 - 02.2024
Senior Process Associate
Assimilate Solutions India Pvt Ltd
07.2015 - 02.2017
Senior Fraud Analyst
JPMorgan Chase Bank at Quatrro Global Services Pvt. Ltd
10.2008 - 06.2015
Bachelor of Arts -
Delhi University
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