Kulvinder Singh Bhatia
Sr. Team Leader - Operations
Gurgaon
Summary
A seasoned Sr. Team Leader at Creditas Solutions, Work for leveraged strategic planning and team development to boost productivity and drive revenue growth. Skilled in mentoring and performance improvement, also established key partnerships and led high-performing teams, significantly enhancing operational efficiency at Home Credit India with a focus on customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Team Leader
Creditas Solutions Private Limited
Gurgaon
09.2021 - Current
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Promoted collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Produced weekly, daily and monthly activity reports and forecasts.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Subject Matter Expert
Home Credit India Finance Private Limited
Gurgaon
06.2017 - 09.2021
- Worked in the collection department for 4.5 years at Home Credit India Finance Private Limited, as Subject Matter Expert.
- Have experience in team handling, where handle a team of 8 to 10 people. We discuss collection parameters on a daily basis, such as shrinkage, attrition, performance metrics, AHT, login time, TOS, and discipline report.
also, giving feedback on a daily basis to my team and solving any queries that are found. - Mentored junior team members, contributing professional growth and development.
Education
B.Tech - Computed Science
Kanpur Institute Of Technology
Kanpur, India 07.2013 - 05.2017
Skills
Strategic Planning
Team Development
Conflict Management
Customer Focus
Motivational Skills
People Management
Team Supervision
Performance Improvement
Call Center Operations
Mentoring
Goal Setting
Timeline
Sr. Team Leader
Creditas Solutions Private Limited
09.2021 - Current
Subject Matter Expert
Home Credit India Finance Private Limited
06.2017 - 09.2021
B.Tech - Computed Science
Kanpur Institute Of Technology
07.2013 - 05.2017
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