Latika Kapoor

I would like to work in an environment where my skills will get an opportunity to flourish while allowing me to contribute to the continued growth and success of the organization. As I want to be an asset for the company I work for by achieving organizational objectives with the team effort and with my positivity and honesty as well as performance.

Have 3 Years of experience in Wintel and VMware Administrator.

 Manage 150+ ESXi hosts (versions 5.5/6.0/6.5/6.7/7.0) across various cluster virtual farms,

supporting over 900+ Windows and Linux guests.

 Provide daily administration and support for multiple hosted clients.

 Install, upgrade, and configure different Windows Server versions (2008R2, 2012, 2016, and 2019),

including post-build activities.

 Experienced in Active Directory user management and group policy implementations.

 Conduct Disaster Recovery exercises using SRM.

 Enable HA and DRS features within VMware clusters.

 Perform firmware upgrades on HPE and Dell devices.

 Experienced in Data Center operations and management.

 Hands-on experience with P2V and V2V migrations using Standalone Converter Tool.

 Install, upgrade, configure, and troubleshoot privileged access management systems.

 Update critical and non-critical patches on ESXi hosts.

 Utilize Skyline (SHD) for system health and diagnostics.

 Create and maintain Virtual Center backups.

 Effectively handle P1 and P2 tickets.

 Clean up C drive and application drives when storage falls below 10% capacity.

 Perform Windows OS installations and upgrade existing systems.

 Conduct server hardening and assess vulnerabilities.

 Install essential roles and features like .NET, IIS, Telnet Client, WSUS, and Cluster Services.

 Set up RAID-1 configurations and install operating systems on physical servers.

 Address hardware issues, including problems with DIMM slots, fans, smart array

controllers, power cables, and NIC cards.

 Troubleshoot issues related to DHCP, user logins, and DNS.

 Manage IIS by handling CA certificate generation and import, and restarting services.

 Resolve Remote Desktop Protocol (RDP) issues and Blue Screen of Death (BSOD) errors.

 Apply Windows patches using Bigfix tool and manually for scheduled updates.

 Utilize tools such as Bigfix, RV Tools, Operational Management, and Universal Discovery

for system management.

 Install antivirus solutions like Symantec Endpoint Protection.

 Collaborate with vendors, enterprise teams, network teams, and security teams to

resolve technical issues.

 Installing different flavors of Windows Servers 2008R2, 2012, 2016 & 2019 and doing post

build activities.

 Develop and maintain VMware clusters, ensuring high availability and resource

distribution with HA and DRS features.

 Oversee daily support and administration for a wide client base, managing more than

150 ESXi hosts (versions 5.5/6.0/6.5/6.7/7.0) in various virtual farm clusters with 900+

Windows and Linux guests.

 Utilize ServiceNow and HP Service Manager to effectively manage and resolve

incidents and change requests from users.

 Install, configure, and troubleshoot ESXi, Virtual Center, and Update Manager systems.

Allocate resources and deploy VMs from templates created from existing virtual

machines.

 Handle CPU and memory expansions for VMs based on specific change requests.

Address and resolve threshold limit issues for the C drive and expand disk space as

required.

 Execute VM migrations with vMotion and Storage vMotion, including snapshots, cloning,

cold, and hot migrations.

 Manage hardware-related tickets by coordinating with vendor support.

 Work with different teams and vendors to ensure timely resolution of issues within SLA

parameters.

 Resolve issues related to PSOD, Virtual Center, and Update Manager.

 Conduct import and export operations for virtual machines using OVA and OVF

formats.

 Provide in-depth troubleshooting for ESXi, VMs, and vCenter related issues.

• Date of Birth: 21/11/1999
• Gender: Female
• Nationality: Indian
• Marital Status: Single