Madhu Prabhakar

Work History

Category Specialist

MYSTIFLY CONSULTING

Bangalore, Karnataka

06.2018 - Current

Team: Suppliers Relations & Travel Distribution: Responsible for on boarding new suppliers analyze supplier business module and create credentials configure in Mystifly software and test and take live and distribute to clients.
Analyze customer system/needs configure the software as per customer and business requirement and provide technical support to customers and vendors.
Provide functional support and problem resolution to the customers
Responsible for loading of airline contract into Mystifly Fare Tool and Travel port tool (APF), and needs to do quality check
Maintain up-to-date records on fares contract loading and set-up alerts to track and monitor effectiveness and expiry of commission contract
To review & compare contracts, work with suppliers on the contract which needs improvement
Regular monitoring of the usage & effectiveness of the contracts
To manage on a day-to-day basis workload and tasks related to fare loading
Handling vendors and GDS credentials
(creating new credentials for new employees)
Export data from Power BI Analyze and reduce the booking failures and control L2B
Resolve the reconciliation team issues
Verify loss bookings and find out the root cause of loss on booking and rectify.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Supported business partners in vendor negotiations and cost increase justifications.
Formulated business recommendations and alternative solutions based on statistical data.

Fare Distributor

FAREPORTAL INDIA PVT LTD

Pune, Maharashtra

06.2017 - 06.2018

Team: Royal scenic Holidays Travel consolidator,: Analyzing and distributing various airlines fares in GDS through Travel Port(Galileo) API Website APF.
Responsible for issue the tickets with applicable correct commission in Amadeus, Sabre, Apollo.
To review and compare the fares and commissions with competitors & maintain up-to-date records.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Drove operational improvements which resulted in savings and improved profit margins.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Resolved problems, improved operations and provided exceptional service.

Quality Analyst/Pricing Analyst

TATA CONSULTANCY SERVICE, THAI International Airlines

MUMBAI, Maharashtra

12.2015 - 06.2017

Team: Thai International Airlines: Responsible for Loading & distribution of Public,Private and various fares to GDS through ATPCO.
Performing Quality Check's and actively participating in performance improvement initiatives.
Managing coding of fares and related products like rules,conditions,footnotes.
Performing QC in CRS (Amadeus,Sabre,Galileo)
Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Developed and maintained quality assurance procedure documentation.
Defined and implemented quality initiatives to reduce risk.
Expert in ATPCO(Airline Tariff Publishing company).
Expert in GDS's(Sabre,Galileo,Amadeus)

Summary

Overview

Work History

Category Specialist

Fare Distributor

Quality Analyst/Pricing Analyst

Education

B. Sc - Business Statistics

Diploma - Travel And Tourism

PGDM - Sales And Marketing Education

Skills

Accomplishments

Timeline

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