Madhumathi B
Data Scientist
Bangalore
Summary
Process Trainer with excellent knowledge in quality standards and customer relationship. Training and onboarding specialist with expert team leadership and organizational skills. Implemented procedure guidelines, for the Business Communications team, focused on improving efficiency and effectiveness of customer service levels.
Previously, Subject Matter Expert at Amazon and SDA at Tata Consultancy Services.
Certified Data Scientist by ExcelR solutions. Pursuing intership for certification from IBM and Steinbeis Global Institute Tübingen
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Process Trainer
Meero Technologies
Bangalore
08.2019 - 04.2022
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via classroom and e-learning programs.
- Spearheaded transition of customer relationship processes for France, rest of EMEA and US.
- Onboarding and Training of new joiners
- Continually monitored team performance and quality standards. Created operating models and trained team of 25 senior operators for increased and consistent efficiency.
- Created interactive dashboards, for data visualization, thereby increasing productivity, by focusing operations in critical areas.
- Created, refined and delivered new hire on-boarding program, across global centers.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules and interactive programs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Prepared annual budgets with controls to prevent overages.
- Onboarded new employees with training and new hire documentation.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Subject Matter Expert
Amazon
Bangalore
08.2009 - 07.2015
- Designed and prepared technical reports, studies and related documentation.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Made valuable contributions to planning of promotions, pricing and inventory levels thereby enhancing inventory flow.
- Organized and maintained vendor records in accordance with corporate guidelines.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
Service Desk Analyst
Tata Consultancy Services
Chennai
05.2008 - 06.2009
- Provided technical support for information systems department, including computer hardware, operating systems, applications, and networks.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Education
Bachelor of Science - Computer Science
Madras University
Chennai, TN 01.2005 - 2008.01
Skills
Training program development
Accomplishments
- Successful transition of the customer relationship team headquartered in Paris, France to Bangalore. Recruited a team of Senior Support operators to handle multiple processes, developed on-boarding and training plan and deployed a Quality Management team.
- Worked in the launch of Amazon India by supporting across multiple tasks and processes.
Certification
Certified Data Scientist, ExcelR
Additional Information
- Awarded Best Employee at Meero for overall excellence in performing duties and showing excellent Leadership Skills.
Timeline
Certified Data Scientist, ExcelR
08-2022
Process Trainer
Meero Technologies
08.2019 - 04.2022
ISO 9001:2008 Quality Lead Auditor
09-2012
Subject Matter Expert
Amazon
08.2009 - 07.2015
Service Desk Analyst
Tata Consultancy Services
05.2008 - 06.2009
Bachelor of Science - Computer Science
Madras University
01.2005 - 2008.01
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