Malarvasagan K
Senior Process Associate
Chennai
Summary
Overall, 12.5 Years of experience Business process outsourcing professional with specialty in Finance & Accounts, also with Banking Financial Service and Insurance. Customer Service and Reconciliation with data driven insights. Possess excellent interpersonal and communication skills, having worked with cross-cultural and cross-functional teams.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Process Associate
TATA Consultancy
Chennai
05.2019 - Current
- Handling the invoice process for company The Home Depot, ensuring smooth operations and compliance.
- Processing invoices in the SAP application while adhering to strict deadlines outlined in the SLA.
- Researching and resolving exceptions in 3-way and 2-way matching processes to ensure compliance and accuracy.
- Handling supplier inquiries by receiving calls, addressing concerns, and providing effective resolutions.
- Preparing Weekly Decks and QBRs to track invoice statuses and provide insights to stakeholders.
- Conducting weekly client calls to discuss invoice progress, exceptions, and updates.
- Tracking and sharing updates discussed in weekly calls to ensure alignment with client expectations.
- Training new joiners on invoice processing, system navigation, and adherence to policies.
- Strictly adhering to deadlines specified in the Service Level Agreement (SLA).
- Leading weekly client calls and ensuring smooth communication.
- Training new joiners and mentoring them in process-related tasks.
- Tracking and sharing weekly call updates with stakeholders.
- Compiling and presenting the Weekly Deck and QBR (Quarterly Business Review).
- Performing quality checks daily and rectifying errors by passing necessary entries.
- Addressing customer escalations promptly and effectively.
- Receiving & assisting supplier calls, resolving their concerns efficiently.
- Preparing & sending reports to clients on a weekly basis.
Home Insurance Analyst
USAA Bank (P&C Insurance)
05.2013 - 04.2019
- Schedule of inspection to the insured.
- Renewing expiring/expired policies as per the current terms.
- Cancelling expiring/non renewing policies and sending notice of cancellation to the agents/insured.
- Summarizing loss runs details/ recording history of claims made against business insurance policy.
- Issuing or creating policy document to cover the insured against the losses and in exchange insured will pay the premium to the insurance company.
- Processing new policies, renewals, endorsements, and cancellations as per client or underwriter instructions.
- Reviewing and validating policy details, coverage limits, premium amounts, and ensure accurate data entry in systems.
- Handling mid-term policy adjustments, and ensure timely issuance of updated documents.
Education
M.Com -
A.M Jain College
Meenambakkam 04.2001 -
B.Com -
A.M Jain College
Meenambakkam01.2011
XII Std - undefined
A.D.V Higher Secondary School
Meenambakkam01.2008
Skills
- Verbal and written communication
- Process documentation
- Client confidentiality
- Data entry
Soft Skills
- SAP S4 Hana
- MS Word
- MS Excel
- MS Office
- Alteryx
Leading a Team
I have experience in managing a team of 6 members, ensuring clarity in roles, task allocation, and timely completion of goals.
Certification
Completed Domain Certification in Procure To Pay with Tata Consultancy Services.
Rewards and Recognition
Awarded ‘BPS Champions League - Team’ for handling volumes efficiently in turn reduced the team stretch hours significantly., Received numerous ‘Appreciation emails’ from clients for the excellent support during high volume and immediate support for high priority works., Awarded ‘On the Spot Award’ for clearing the backlog volumes and for achieving the target., Awarded ‘Star of the Month’ for outstanding performance in the process.
Declaration
I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief.
Location: Chennai
Date: 2025-11-25
MALARVASAGAN.K
Timeline
Senior Process Associate
TATA Consultancy
05.2019 - Current
Home Insurance Analyst
USAA Bank (P&C Insurance)
05.2013 - 04.2019
M.Com -
A.M Jain College
04.2001 -
XII Std - undefined
A.D.V Higher Secondary School
B.Com -
A.M Jain College