MANISH ARORA
Summary
General Manager with 24 years of experience in mall management and event operations. Demonstrated success in launching malls, optimizing costs, and enhancing tenant satisfaction, resulting in multi-crore revenue growth. Proven ability to lead large teams, align operations with business objectives, and improve operational efficiencies. Recognized for strategic planning, team development, and delivering exceptional customer experiences.
Overview
30
30
years of professional experience
Work History
General Manager
TDI Mall & RD Mall
07.2025 - Current
- Spearheading facility, security, housekeeping, and maintenance operations across two malls.
- Overseeing tenant onboarding, leasing, and brand partnerships during renovations.
- Negotiated new contracts with security & housekeeping agencies, ensuring cost savings and service upgrades.
- Driving signage strategy, event planning, and décor execution to enhance customer experience.
- Managing CAM collection, asset tracking, and SOP compliance.
Estate Head
Nimbus Harbour (Wind Chant's Residential Township)
08.2024 - 06.2025
- Directed administration, horticulture, security, and housekeeping for a 200-member workforce.
- Coordinated with RWA members for smooth approvals and project execution.
- Introduced resident engagement initiatives (Tambola, Zumba, Dandiya Night, Diwali Fest).
- Uplifted site aesthetics with landscaping, lighting, and infrastructure upgrades.
- Enhanced clubhouse facilities including gym, pool, library, and kids' play area.
- Launched Help Desk Drive to collect resident feedback and reduce complaints.
Operations Head
Signature Global Mall
05.2021 - 04.2023
- Led pre-opening mall operations, achieving n11 lakh revenue in first 2 months.
- Implemented energy-saving SOPs, reducing electricity bills by 25%.
- Drove CAM collection of n52 lakh from 108 offices and n3.27 lakh from retail tenants within 2 months.
- Managed leasing, event management, and daily operations ensuring timely brand onboarding.
Centre Head
Starling Mall
04.2018 - 12.2019
- Managed mall operations, CAM & rent collection on a lease model with 100% compliance.
- Generated n30 lakh annual revenue from media sales.
- Negotiated vendor contracts across security, facility, parking, and digital marketing.
- Collaborated with marketing team to launch campaigns, boosting daily footfall to 4,000 visitors.
General Manager
International Amusement Ltd.
09.2011 - 04.2017
- Increased annual sales from n2.4 Cr to n7 Cr, while reducing wastage by 30%.
- Managed India's first indoor amusement centre (16-lane bowling alley) with 160 staff.
- Designed events, marketing tie-ups, and sponsorship models to maximize revenue streams.
- Awarded Best Employee of the Year.
General Manager
TDI Malls
10.2006 - 07.2011
- Launched 60-70 kiosks across 3 malls, adding n28 lakh monthly revenue.
- Increased media sales by n4 lakh/month via branding deals.
- Onboarded corporate clients including HDFC, ICICI, Tata Sky, Maruti, Titan, LG, Radio Mirchi.
Event Management Roles
Gravity Entertainment, ESP Entertainment, Fremantle India
01.1996 - 01.2006
- Directed pan-India auto launches, F1 screenings, corporate events, and international activations for top brands.
- Handled large-scale event budgets, client relations, and on-site operations.
- Clients included Maruti, GM, Pizza Hut, Kingfisher, Zoom TV, Apollo Tyres, Tupperware, HCL, Honda, Cisco.
Education
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Certification in Occult Science - Devta & Astro Vastu
Skills
- Mall Operations & Facility Management
- Contract negotiation
- Branding strategy
- Leasing & Tenant Relations
- Revenue Growth & Cost Optimization
- Event Conceptualization & Execution
- SOP Development & Compliance (CAM, Security, HSE)
- Vendor & Client Management
- People Leadership & Training
- Marketing (Digital, Radio, OOH)
Core Expertise
- Mall Operations & Facility Management
- Leasing & Tenant Relations
- Revenue Growth & Cost Optimization
- Event Conceptualization & Execution
- SOP Development & Compliance (CAM, Security, HSE)
- Vendor & Client Management
- People Leadership & Training
- Marketing (Digital, Radio, OOH)
Other Information
Hindi, English | Best Employee of the Year - International Amusement Ltd.
Timeline
General Manager
TDI Mall & RD Mall
07.2025 - Current
Estate Head
Nimbus Harbour (Wind Chant's Residential Township)
08.2024 - 06.2025
Operations Head
Signature Global Mall
05.2021 - 04.2023
Centre Head
Starling Mall
04.2018 - 12.2019
General Manager
International Amusement Ltd.
09.2011 - 04.2017
General Manager
TDI Malls
10.2006 - 07.2011
Event Management Roles
Gravity Entertainment, ESP Entertainment, Fremantle India
01.1996 - 01.2006
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Certification in Occult Science - Devta & Astro Vastu
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