CRICKET
Manish Kumar
Civil Engineer
Patna
Summary
Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operational sites. Commended for rapidly and effectively resolving downtime and efficiently integrating the work and reportings.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
DALMIA CEMENT BHARAT LTD
HAJIPUR
11.2019 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks in various construction practices.
- Served as primary point of contact for support relating to products and its Durability.
- Updated and maintained current customer support database 0f 8-10 customers/day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding by performing activities (5 per month).
Technical Support Engineer
AMBUJA CEMENT LTD
DARBAHANGA
09.2018 - 10.2019
- Served as primary point of contact for support relating to complain and products promotion by slab casting 15 /month .
- Explained technical information in clear terms to non-technical individuals to promote better understanding 3 on site testing of building materials demo.
- Safety rules on driving and various safety measures of plant and site visit.
- Maintained response times to support business continuity.
Education
B-TECH ( BACHELOR IN TECHNOLOGY) - (CIVIL ENGINEERING
GURUNANAK DEV ENGINEERING COLLEGE
LUDHIANA 08.2011 - 05.2015
Skills
Customer service expert
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Support Engineer
DALMIA CEMENT BHARAT LTD
11.2019 - Current
Technical Support Engineer
AMBUJA CEMENT LTD
09.2018 - 10.2019
B-TECH ( BACHELOR IN TECHNOLOGY) - (CIVIL ENGINEERING
GURUNANAK DEV ENGINEERING COLLEGE
08.2011 - 05.2015
Similar Profiles
Sudipan BhattacharjeeSudipan Bhattacharjee
Executive Engineer- Technical Services at Dalmia Cement Bharat Ltd.Executive Engineer- Technical Services at Dalmia Cement Bharat Ltd.
LONA DEYLONA DEY
Finance & Accounts, Taxation Senior Executive at Dalmia Cement Bharat Ltd.Finance & Accounts, Taxation Senior Executive at Dalmia Cement Bharat Ltd.
AMIT GUPTAAMIT GUPTA
Business Head, Channel Sales at Hippo Homes (Dalmia (Cement) Bharat Enterprise)Business Head, Channel Sales at Hippo Homes (Dalmia (Cement) Bharat Enterprise)