CRICKET
Manish Kumar
Civil Engineer
Patna
Summary
Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operational sites. Commended for rapidly and effectively resolving downtime and efficiently integrating the work and reportings.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
DALMIA CEMENT BHARAT LTD
HAJIPUR
11.2019 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks in various construction practices.
- Served as primary point of contact for support relating to products and its Durability.
- Updated and maintained current customer support database 0f 8-10 customers/day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding by performing activities (5 per month).
Technical Support Engineer
AMBUJA CEMENT LTD
DARBAHANGA
09.2018 - 10.2019
- Served as primary point of contact for support relating to complain and products promotion by slab casting 15 /month .
- Explained technical information in clear terms to non-technical individuals to promote better understanding 3 on site testing of building materials demo.
- Safety rules on driving and various safety measures of plant and site visit.
- Maintained response times to support business continuity.
Education
B-TECH ( BACHELOR IN TECHNOLOGY) - (CIVIL ENGINEERING
GURUNANAK DEV ENGINEERING COLLEGE
LUDHIANA 08.2011 - 05.2015
Skills
Customer service expert
Customer relationship management
Activity and loyalty point for Engineer and Contractor
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Engineer
DALMIA CEMENT BHARAT LTD
11.2019 - Current
Technical Support Engineer
AMBUJA CEMENT LTD
09.2018 - 10.2019
B-TECH ( BACHELOR IN TECHNOLOGY) - (CIVIL ENGINEERING
GURUNANAK DEV ENGINEERING COLLEGE
08.2011 - 05.2015