Summary
Overview
Work History
Skills
Education
Languages
PUC
Timeline
Generic

Mano Preetha E

Senior executive associate
Bengaluru ,Karnataka

Summary

Senior Associate with overall 4.9 years of experience in Customer Service, Escalation team and Quality Auditing. Interacted with customers to address their concerns, answer their questions, assist them with their needs and often answer customer phone calls and emails, responding to customers questions and concerns.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Senior Associate

Dunzo Digital Pvt Ltd
Bengaluru
08.2018 - 05.2023
  • Collaborated with multidisciplinary teams to formulate actionable recommendations.
  • Provided direction and guidance to junior associates on complex tasks.
  • Maintained up-to-date knowledge of industry trends and regulations.
  • Improved customer service feedback scores through outstanding service.
  • Reviewed customer feedback surveys to identify areas of improvement.
  • Conducted research to identify new market opportunities.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Performed quality assurance testing prior to product launches.
  • Answered customer questions and provided store information.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Skills

  • Customer Relationship Management (CRM)
  • Customer service
  • Multitasking
  • Work Planning and Prioritization
  • Multiple Priorities Management
  • Time Management
  • Verbal and Written Communication
  • Project Management
  • Customer service orientation

Education

Nirmala Girls High School
Bangalore
01.2011 - 03.2014

Languages

Hindi , Kannada, Tamil
First Language
English
Proficient
C2

PUC

Bishop Cottons Women's Christian College

2014-2015

Timeline

Senior Associate

Dunzo Digital Pvt Ltd
08.2018 - 05.2023

Nirmala Girls High School
01.2011 - 03.2014
Mano Preetha ESenior executive associate