Years of professional experience
Manpreet Kohli
Banking And Finance
New Delhi
Summary
To attain professional excellence and contribute towards the success of the organization through a leadership role in Risk/Collection/Fraud/People Management, preferably in banking industry. =>Over 12 years of rich and comprehensive experience including last 9 years in Collections & Recovery, Risk Management, Customer Relationship Management and Team Management. =>Presently associated with , Paytm as Area Collection Manager (Personal Loan and Merchant Loan) => A strategic planner with proficiency in devising strategy for collection and recovery from clients against pending / unpaid loans after providing advice on the various payment options. =>Competent in streamlining & improving existing systems /processes, envisioning new methodologies, future trends and driving development ,direction and accomplishment. =>Ability to support and sustain a positive work environment to enhance team performance.
Professional with solid background in collections management, driving efficiency and results through strategic planning and execution. Adept at negotiating and resolving complex cases, while fostering strong team collaboration and adapting to evolving requirements. Skilled in financial analysis, risk assessment, and customer relationship management. Known for reliability, integrity, and results-driven approach.
Overview
13
13
3
3
Languages
2
2
years of post-secondary education
Work History
Area Collection Manager
Paytm
09.2025 - Current
- Contributed to overall company strategy discussions regarding revenue generation and cost reduction methods.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Improved collection efficiency by implementing effective strategies and streamlining processes.
Sr.Manager
OneCard
06.2024 - 07.2025
- Oversawdailyperformanceofsupervisorsandcollectionagencies,ensuringalignmentwith monthly recovery targets and process adherence.
- DirectlyhandledhighPOS(PointofSale)andsensitivedelinquencycasestoensurequick turnaround.
- Conducted daily performance reviewsbasedonshortfalls, DRR,andcashreconciliationreports.
- DefinedandimplementedinnovativecashcollectiontargetsincollaborationwithManagers, Trainees, and agency partners.
- MaintainedandmonitoredReceiptBooks,RepoRegisters,andotheroperationaldocumentation for compliance and audit readiness.
- Performed cost tracker verificationand datavalidationforaccurate recoveryreporting.
- Successfullymanagedawrite-offpoolofapproximatelyINR80Cr,overseeingresolution strategies.
- Draftedandnegotiatedsettlementmemosandconsenttermstoexpediteclosureofchronic cases.
- Designedandexecutedtargetedrecoverystrategiesforvariousdefaultscenarios.
- KeyResponsibilities
- Collections&RecoveryOperations
Sr.Manager
IDFC FIRST BANK
09.2023 - 06.2024
- ControllingteamforAchievingMonthlyCollectionTargets&Process.
- HandleHighPos Casesdirectly.
- Monitoringtheday-to-daycollectionperformanceofallSupervisors&takingreview on that basis of Shortfall / DRR and cash closing and deposition.
- Settingtargetsfornewconceptregardingthecashcollectionandmakingco-ordination simultaneously to Managers, Trainees and Agency
- MonitoringReceiptBooks/Reporegisterstockreport,andstronglyfollowthecompany process and compliance policy
- CrossverificationofCostTrackerandvalidation.
- HandlingPoolofapprox.28Cr.Write off.
- Draftingsettlementmemosandsettlingconsentterms
- Conceptualizing&implementingrecoverystrategiesincaseofpaymentdefaults.
- Supervisingtheteamformanaginghighvaluefraudcases/defaulters/insolvent clients and initiating appropriate legal actions against them.
- Allocationofcases,capacityplanning,ensuringfieldvisits,curtailingflowratesand normalization of delinquent accounts.
- Devisingandeffectuatingriskpolicies&managingwiderisksandimplementing effective mechanisms to mitigate the same.
- Co-coordinatingwithlegaldepartmentforsendingthelegalnoticestothenon-paymentaccounts.
- Lodge FIR against the Fraud Cases.
- Monitoring accounts&developingreportstoensurecompliancewithlegalstatutes&initiating strong legal action in case of continuous payment default.
- Enhancingcustomersatisfactionmatrices&monitoringcustomercomplaints.
- Buildingandmaintaininghealthybusinessrelations,ensuringmaximumcustomersatisfaction.
- Recruiting,training&monitoringtheperformanceofteammemberstoensureefficiencyin collections, operations and meeting of individual & group targets.
- KeyDeliverables
- LegalAffairs
- CustomerRelationshipManagement
- TeamLeadership&Development
- TeamManagement
Manager
RBL BANK
11.2020 - 09.2023
- ControllingonSupervisorsandAgenciesforAchievingMonthlyCollectionTargets &Process.
- HandleHighPos Casesdirectly.
- MonitoringthedaytodaycollectionperformanceofallSupervisors&takingreviewon that basis of Shortfall / DRR and cash closing and deposition.
- Settingtargetsfornewconceptregardingthecashcollectionandmakingco-ordination simultaneously to Managers, Trainees and Agency
- MonitoringReceiptBooks/Reporegisterstockreport,andstronglyfollowthecompany process and compliance policy
- CrossverificationofCostTrackerandvalidation.
- HandlingPoolofapprox.28Cr.Write off.
- Draftingsettlementmemosandsettlingconsentterms
- Conceptualizing&implementingrecoverystrategiesincaseofpaymentdefaults.
- Supervisingtheteamformanaginghighvaluefraudcases/defaulters/insolvent clients and initiating appropriate legal actions against them.
- Allocationofcases,capacityplanning,ensuringfieldvisits,curtailingflowratesand normalization of delinquent accounts.
- Devisingandeffectuatingriskpolicies&managingwiderisksandimplementing effective mechanisms to mitigate the same.
- Co-coordinatingwithlegaldepartmentforsendingthelegalnoticestothenon-paymentaccounts.
- Lodge FIR against the Fraud Cases.
- Monitoringaccounts&developingreportstoensurecompliancewithlegalstatutes&initiating strong legal action in case of continuous payment default.
- Enhancingcustomersatisfactionmatrices&monitoringcustomercomplaints.
- Buildingandmaintaininghealthybusinessrelations,ensuringmaximumcustomersatisfaction.
- Recruiting,training&monitoringtheperformanceofteammemberstoensureefficiencyin collections, operations and meeting of individual & group targets.
- KeyDeliverables
- LegalAffairs
- CustomerRelationshipManagement
- TeamManagement
Manager
HDFC Bank
05.2020 - 10.2020
- Managingdelinquentaccountcollectionandestablishingtermsofpaymentaswell contacting people by phone / Field to inform them of an unpaid account.
- RecoveryManagement
- Conceptualizing&implementingrecoverystrategiesincaseofpaymentdefaults.
- Supervisingtheteamformanaginghighvaluefraudcases/defaulters/insolvent clients and initiating appropriate legal actions against them.
- Allocationofcases,capacityplanning,ensuringfieldvisits,curtailingflowratesand normalization of delinquent accounts.
- Devisingandeffectuatingriskpolicies&managingwiderisksandimplementing effective mechanisms to mitigate the same.
- Enhancingcustomersatisfactionmatrices&monitoringcustomercomplaints.
- Buildingandmaintaininghealthybusinessrelations,ensuringmaximumcustomersatisfaction.
- Recruiting,training&monitoringtheperformanceofteammemberstoensureefficiencyin collections, operations and meeting of individual & group targets.
- Conductingmeetingsforsettingupcollectionobjectivesanddesigningorstreamliningprocesses to ensure smooth functioning of collections and legal
- HandletheTeamof48Employees.
- Key Deliverables
- CustomerRelationshipManagement
- TeamManagement
TeamLeader
Axis Bank
10.2019 - 03.2020
- CollectionManagementforHighticketsizeBusinessLoanandPersonalLoanandpreviously in commercial vehicles & Home Loan Cases.
- Minimizingthenonpayingcustomers
- AgencyManagement
- Ensuringproperfollow-up
- Auditing
- Undertakinglegalactionsagainstthedefaulters
- Chiefresponsibilitiesentail
Supervisor
Wavesagency
08.2016 - 09.2019
- CollectionManagementforHighticketsizeCreditcardandPersonalLoanandpreviouslyin commercial vehicles & Auto Loan.
- Minimizingthenonpayingcustomers
- AgencyManagement
- Ensuringproperfollow-up
- Auditing
- Undertakinggroundsupport.
- Chief responsibilities entail
Education
MBA - Financial Management
Subharti University
Distance 03.2023 - 12.2024
Skills
Debt recovery expertise
Portfolio management
Credit risk assessment
Credit reporting
Call center experience
Decision-making
Account review
Legal compliance
Skip tracing
Relationship building
Conflict resolution techniques
Achievements
Collection Star of the Moment Winner for the Month OCT 2023, Summer HolidayWinner for the Month DEC 2023 (GOAContest), Hero of the Moment Winner for the Month MAY 2021, Splinter of the Moment Winner for the Month Aug 2021, Achiever of the Moment Winner for the Month November 2022
PERSONAL DETAILS
- Address :H.no11/42RajouriGardenNewDelhi-110027
- DateofBirth :27-01-1996
- MaritalStatus :Married
Timeline
Area Collection Manager
Paytm
09.2025 - Current
Sr.Manager
OneCard
06.2024 - 07.2025
Sr.Manager
IDFC FIRST BANK
09.2023 - 06.2024
MBA - Financial Management
Subharti University
03.2023 - 12.2024
Manager
RBL BANK
11.2020 - 09.2023
Manager
HDFC Bank
05.2020 - 10.2020
TeamLeader
Axis Bank
10.2019 - 03.2020
Supervisor
Wavesagency
08.2016 - 09.2019