Manu Bisht
New Delhi
Summary
Results-driven known for productivity and efficiency in task completion. Skilled in client relationship management, strategic planning, and conflict resolution, ensuring seamless operations and customer satisfaction. Excel at communication, negotiation, and leadership, fostering positive client interactions and team development.
Overview
18
18
years of professional experience
Work History
Sr. Relationship Manager
Mahindra Holidays & Resort India Limited
01.2025 - Current
- Achieved stretched sales targets and closed new business opportunities for membership acquisition.
- Member Relations: Building strong client relationships, acting as a primary point of contact, and ensuring high-quality service.
- Sales Presentations: Delivering engaging presentations to prospective clients and preparing tailored proposals.
- Identified new markets and potential customers, contributing to member base expansion.
- Supported new members with first-time bookings and identified referral opportunities to enhance member experience.
- Conflict Resolution: Handling objections, cancellations, and resolving customer issues effectively.
- Product Knowledge: Staying updated on new products, services, and company.
Sales and Operation Manager
Ambiano Destination Diaries Pvt Ltd.
10.2017 - 11.2024
- Owned end-to-end tracking of sales funnel and operational metrics, delivering insights and defining techniques to improve funnel performance for sales management.
- Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
- Enhance sales productivity by enabling the team to work smarter by simplifying processes
- Supported sales team with process improvements, measurement, tracking, and analytics to enhance functional effectiveness.
- Refined customer segmentation, assisted with territory management, and created plans to enhance renewal and upsell processes.
- Conducted regular check-ins with sales managers and representatives to assess the status of sales opportunities and identify issues for internal resolution.
- Assist with onboarding and training new sales talent on [redacted]
- Maintain procurement and contract records
Sr. Sales Executive
Country club Hospitality & holidays ltd.
03.2015 - 09.2017
- Briefing about the country club policies to clients
- Pursued membership sales to increase client base and revenue.
- Briefing about the membership concept to clients
- Resolved customer queries to enhance satisfaction and retention.
- Make bookings of member and follow up with resort management.
- Maintained daily sales report to track performance and identify trends.
Sales Executive
IEnergizer
04.2013 - 02.2015
- Maintaining Refund and Service Policies.
- Handled customer queries and updated CRM to maintain accurate records.
- Managed relationships with external vendors to enhance service quality.
- Assisted in daily operational tasks, ensuring seamless workflow and service delivery.
- Compiled MIS reports for management review.
Sales Executive
Treetop International
10.2012 - 04.2013
- Addressed customer inquiries to provide assistance and information.
- Manage external vendors’ relationship and service.
- Executed daily operational tasks to support team efficiency.
- Generated weekly and monthly activity reports to inform management decisions.
- Produced MIS reports to monitor and evaluate company performance.
Backend Executive
Navbharat Archive Express Pvt. Ltd.
04.2008 - 04.2010
- Compiled and maintained daily, weekly, and monthly reports to track team performance.
- Handled the daily report and MIS generation for the team to forward to respective seniors.
- Managed tasks effectively to ensure timely resolution of issues and prevent complaints.
- Managed internal and external communications, maintaining accurate records both digitally and manually.
- Formatted documents using Word and Excel to improve presentation and clarity.
Education
B.Com. -
Delhi University
New Delhi01-2013
Diploma in Hotel Management -
YMCA
New Delhi01-2010
XII -
C.B.S.E.
New Delhi01-2008
X -
C.B.S.E.
New Delhi01-2006
Skills
- B2B,B2C,D2C
- Salesforce
- CRM, Mpower
- Microsoft Word and Excel
- Client communication
Languages
- English
- Hindi
Personal Information
- Date of Birth: 03/09/90
- Nationality: Indian
- Marital Status: Married
Additional Details
Certificate for Rock Climbing, Participated in Hindi Poetry & got certificate of appreciation, Participated in NCC Fest & got certificate of appreciation, Quick learner with a can-do attitude, Good communications and analytical skills, Reliability and overall presentation, Ability to build and maintain relationships, Punctuality in work, patience, hard working, responsible
Areas Of Interest
- Rock Climbing
- Reading Books
- Listening to Music
Timeline
Sr. Relationship Manager
Mahindra Holidays & Resort India Limited
01.2025 - Current
Sales and Operation Manager
Ambiano Destination Diaries Pvt Ltd.
10.2017 - 11.2024
Sr. Sales Executive
Country club Hospitality & holidays ltd.
03.2015 - 09.2017
Sales Executive
IEnergizer
04.2013 - 02.2015
Sales Executive
Treetop International
10.2012 - 04.2013
Backend Executive
Navbharat Archive Express Pvt. Ltd.
04.2008 - 04.2010
B.Com. -
Delhi University
Diploma in Hotel Management -
YMCA
XII -
C.B.S.E.
X -
C.B.S.E.