Manvi Mitu
Associate Manager
Bangalore
Summary
Results-driven IT Project Management professional with 13+ years of experience in project operations and the retail industry with exposure to AI-enabled project management tools, automation, analytics, and digital transformation initiatives aimed at improving operational efficiency and project delivery.
Proven expertise in managing end-to-end project lifecycle activities, including project onboarding, operational management, deliverable tracking, and client reporting. Skilled in strategic planning, team leadership, project health monitoring, and stakeholder communication. Recognized for driving operational efficiency, fostering collaborative environments, and delivering consistent results in dynamic business settings. Strong problem-solving, adaptability, and communication skills with a focus on achieving project and business objectives.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Associate Manager
Accenture
03.2022 - Current
- Project PMO delivery role for the SAP project.
- Leveraged AI-driven reporting and analytics tools to improve project tracking, status reporting, and decision-making efficiency.
- Utilized AI-based dashboards and automation tools for project health monitoring, risk identification, and performance analysis.
- Applied data-driven insights and predictive analytics to support resource planning, project forecasting, and operational improvements.
- Streamlined PMO activities through automation of routine reporting, tracking, and documentation processes.
- Familiar with Agile, PMO governance, KPI tracking, and AI-supported project management methodologies.
- Skilled in using collaboration and productivity tools integrated with AI capabilities for task management and reporting.
- Working on various project management tools for delivery tracking and management, like ServiceNow, Jira, Azure DevOps, and Power BI.
- Monthly forecasting for the team.
- Working with the onshore team to deliver the client deliverable on time.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Coordinating with the TA team and various internal teams for resource availability, ensuring the movement of demands is on the right track, and resolving issues if any hurdles arise.
- Resource onboarding and management for deployment to the project, in accordance with the company’s norms.
- Creating various reports and presentations for weekly and monthly cadence calls.
- Working with teams to work around the various reporting as needed.
- Taking various requirements from customers, as per the project, and getting them implemented in the project.
- Checking on the financial health of the project, monitoring it, and sharing observations with the team.
Senior Consultant
Capgemini India Private Limited
05.2016 - 03.2022
- Demand management and fulfillment role
- Working with various stake holders in the project to understand the requirements and demands for the project
- Getting the requirements created in the system and validating the requirements as per the agreed process from the organization
- Co-coordinating with TA team, various internal team for the resource availbity and ensure the movement of the demands in the right track and resolving issues if any huddle is in between
- Resource on boarding and managing of the resource for deployment to the project and with the company’s norms
- Demand fulfillment within the given lead time though various internal and external channels
- Creating various reports and presentation and sending to the leadership team
- Ensure to maintain the compliance to 99% on the timesheets and to help out the resources if there is any issue with filling up the timesheets.
- Fresher management pool, involved with the fresher onboarding to the Business unit and deploying them to various practices as per the forecast report
- Creating various reports as per the requirement of the leadership team and presenting the information in an informative manner and deriving analysis on the same
- Working with senior leadership team on the utilization report for the business unit the FTE calculation and allocation of the resources to the various business unit
- Updating the reports as per the requirement of the senior management and giving a weekly report on the utilization
- Financial information calculation on forecast and actuals
- Effective management and utilization of resources
Process Leader
Capita India Private Limited
08.2012 - 05.2016
- Managing the online content for UK retail giant
- Giving regular feedback to the team members for maintaining their individual quality at work through emails, daily briefings and weekly assessments
- Conducting calibration sessions within the team for the improvement of the quality of work.
- Training for new recruits and helping them to acquire necessary process skills.
- Creating process modules for training new recruits.
- Prepare the quality related reports based on internal quality audits and providing insights to teams with regards to controllable and non-controllable issues
- Identify the bottom performers and analyze the problem area and highlight the same to the Team manager and conduct a refresher session
- Publishing complaint reviews on a weekly and monthly basis to highlight people, process and system issues
- Active participation on Client calls with regards to process updates and clarification of process queries
- Maintaining relevant reference documents sent by the on-shore team. Regular reviews conducted with the onshore team to develop the existing documents and maintain recent versions
- Providing inputs to the onshore team to improvise the process and methodology to enhance the website and tools used
- Supporting operations if there are high work volumes and also providing support to
- Guided the team during the transition phase and ensured they accept the change with a positive attitude
- Coached and counseled the new team members to enhance performance
- Along with giving process relevant guidance; encouraged the tenured team to ensure higher performance
- Identified skills and abilities of team members and trained them in several tasks. Ensured the team is multi-skilled which helped to meet the SLAs given by the client
- Understanding the product features and type and update the product information accordingly
Education
Master in Business Administration -
Regional College of Management
Bhubneswar, IndiaBachelors - Computer Applications
Indira College of Commerce & Science
Pune, IndiaSkills
Project Management
Results analysis
Operations management
Resource management
Catalog and content management
Item Set up
Quality Assurance
Data validation
Data Analysis & Interpretation
Service Now
Microsoft Office
Azure Devops
Power BI
Certification
ITIL V4 Foundation
Timeline
Reinvention with Agentic AI
04-2026
ITIL V4 Foundation
06-2025
Agile Project Management
01-2025
Associate Manager
Accenture
03.2022 - Current
Senior Consultant
Capgemini India Private Limited
05.2016 - 03.2022
Process Leader
Capita India Private Limited
08.2012 - 05.2016
Bachelors - Computer Applications
Indira College of Commerce & Science
Master in Business Administration -
Regional College of Management