Megha Gupta

As a operation manager , handling a team along with taking care of all operations part

• Managing customer and other complaints and quality of service provided to customers
• Taking care of Branch service score card and Ensuring process to be followed in first pass of account opening and raising service request by branch staff.
• Monitoring branch staff in order to adherence process while doing customer transaction and raising service request.
• Ensuring compliance to KYC guidelines, banking rules & regulations in all transactions and closely monitoring and checking the audit reports and keeping a track on branch audit and compliance part.
• Provided strong leadership to enhance team productivity and morale.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

• As an authoriser , responsible for managing various general banking operations like RTGS NEFT clearing ,account closures ,DD etc.
• Reporting various reports to concerned department as well as to report anti money laundering transactions .
• Monitoring the suspense account and reconcile the same within the TAT
• Cross sale of various products of bank
• Ensuring compliance in internal audit as well as in transactions

• Managing various general banking operations viz
• Cash Management Services, Clearing, Funds Transfer (RTGS/NEFT),FD closures, issuing Demand Draft / Pay Order / Suspense Accounts monitoring.
• Handling cash and non-cash operations of branch, Maintenance of branch ATM at EOD, Vault and locker
• Checking of various reports and ensuring all transactions are done in accordance to processes laid by the bank.
• Ensuring compliance with internal audit standards to ensure satisfactory audit.
• Processing Salary of Corporate Customers and other customer and co-ordinate with Mumbai CPU regarding process of Salary within TAT.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Worked as Teller Authoriser in a large size branch looking after clearing /transfer cheque and all day to day banking transactions like DD / PO, fund transfer, RTGS NEFT, A/c closures ,TOD etc.
• Responsible to handle entire Clearing & operation at Branch viz
• A viz
• Inward & Outward Clearing, Cash Management Services, ECS Debit and Credit
• Processing of CMS cheques alongwith Preparation of bank reconciliation statement with clearing bank.
• Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products & services.
• Administered activities related to maintenance of cash / vault registers & verification of cash / vault registers.
• Effectively resolved all the complaints / requests from external as well as internal customers of the bank within Turnaround Time (TAT).
• Generated business through successful client follow-up.