Mehreen Gulzar
Quality Assurance Associate
Srinagar
Summary
Hardworking, driven, and motivated professional with experience in broad-based operations management, quality assurance, and process improvement acumen in dynamic and challenging operational environments. Exceptional analytical and critical thinking skills with the ability to evaluate options. Able to meet short deadlines while still delivering high quality results.
Overview
1
1
year of professional experience
6
6
Certifications
3
3
Languages
Work History
Quality Assurance Associate
Bhanzu (Exploring Infinities)
2023.05 - Current
- Maintain and improve of existing quality processes to ensure continuously appropriate/compliant operation of quality processes
- Work closely with other departments to facilitate actions and maintain compliance to the current systems
- Utilise quality tools and techniques to perform and document full root cause investigations, to evaluate and resolve quality issues, and to enhance continuous improvement
- Aid with development of corrective and preventive actions plans and implement these within a given timescale to eliminate the root cause of a non-conformance
- Perform data analyses, prepare quality trend/metrics, and report results to internal interested parties
- Managing customer escalations and refund support, ensuring timely resolution of issues and maintaining customer satisfaction.
Education
Bachelor of Engineering -
University of Kashmir
2001.04 -
Skills
Quality Analysis
Certification
MS Office Suite
Timeline
Quality Assurance Associate
Bhanzu (Exploring Infinities)
2023.05 - Current
Bachelor of Engineering -
University of Kashmir
2001.04 -
MS Office Suite
Project Management
Cloud Computing
Amazon Web Services
Understanding Customer Service
All About Networking
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