M. Irfan Jalal
Pattlam chennai
Summary
To continuously grow and reach greater heights in whatever roles I perform in my life. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Relationship Manager
INDIAFILINGS PVT.
Chennai
07.2023 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Maintained accurate records of all client interactions within the company's CRM system.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
Finance Assistant
SERBAL TRADING AND CO PVT LTD:
Riyadh
07.2017 - 03.2023
- Record accounts payable and accounts receivable
- Provide administrative support during budget preparation
- Participate in quarterly and annual audits
- Performed database entry updates to keep information current.
- Provided financial reporting, forecasting and modeling to support management decision-making.
Health Claims Processing Officer
STAR HEALTH AND ALLIED INSURANCE CO.LTD
04.2016 - 05.2017
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Brand Sunglass Sales executive
ETERNITY LIFESTYLES
01.2015 - 04.2016
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
Sales Executive
ROCKYM OPTIMOR PVT LTD
06.2013 - 04.2015
Education
Bachelor of Arts - History
THE NEW COLLEGE
01.2016
High School Diploma -
MUSLIM HIGHER SECONDARY SCHOOL
Chennai03.2013
High School Diploma -
PRINCESS MATRICULATION SCHOOL
Chennai03.2011
Skills
- Technical Skills
- Operating systems
- Windows 2003/07/Vista
- Packages : MS Office (Excel, Word, PowerPoint)
- Typing : Good Speed
Interests
- Administrative Assistant
- Claims Administrative
- Customer Service
- Banking
- Finance
- Insurance
- Marketing
Languages
English, Hindi, Tamil, Arabic
First Language
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Additional Information
- Date of Birth : 01 11 1995
Gender : Male
Father Name : Mustafa kamal
Nationality : Indian
Religion : Islam
Civil Status : Single
Timeline
Relationship Manager
INDIAFILINGS PVT.
07.2023 - Current
Finance Assistant
SERBAL TRADING AND CO PVT LTD:
07.2017 - 03.2023
Health Claims Processing Officer
STAR HEALTH AND ALLIED INSURANCE CO.LTD
04.2016 - 05.2017
Brand Sunglass Sales executive
ETERNITY LIFESTYLES
01.2015 - 04.2016
Sales Executive
ROCKYM OPTIMOR PVT LTD
06.2013 - 04.2015
Bachelor of Arts - History
THE NEW COLLEGE
High School Diploma -
MUSLIM HIGHER SECONDARY SCHOOL
High School Diploma -
PRINCESS MATRICULATION SCHOOL
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