MILIND ARJUN BALID
BUSINESS HEAD
Mumbai
Summary
Strategic and result-driven Business Leader with 10 + years of progressive experience in healthcare diagnostics and retail operations. Proven track record in P&L management, market expansion, team leadership, and regulatory compliance. Adept at driving revenue growth, enhancing customer satisfaction, and optimizing operational efficiency. Passionate about innovation in diagnostic services and delivering value across high-growth markets.
Overview
9
9
years of professional experience
Work History
Business Head - Upper North
Metropolis Healthcare Pvt Ltd
10.2024 - Current
- Spearheaded strategic initiatives, achieving 25% revenue growth and expanding into 20+ towns
- Managed end-to-end operations with a team of 200+ professionals
- Delivered 5% profitability increase through cost management
- Improved client retention by 70% through personalized solutions
- Achieved >98% turnaround time (TAT) and an NPS of 91
Service Head - West Zone
Metropolis Healthcare Pvt Ltd
07.2023 - 10.2024
- Led operations across 500+ outlets, improving profitability by 7%
- Directed 1000+ team members
- Boosted revenue by 50% and improved NPS to 90
Lead, Retail Service Operations - West Zone
Metropolis Healthcare Pvt Ltd
05.2021 - 07.2023
- Delivered strategic reports and optimized customer journeys
City Head
Medibuddy Healthcare
05.2021 - 07.2021
- Aligned city-level strategies with organizational goals
Deputy City Manager
Zoylo Digihealth Pvt Ltd
03.2019 - 05.2021
- Built sales ops in Mumbai & Pune from scratch
- Developed KoL network and account management systems
Business Lead
Suburban Diagnostics India Pvt Ltd
03.2018 - 02.2019
- Managed mergers and key accounts
Centre Manager
Suburban Diagnostics India Pvt Ltd
04.2016 - 02.2018
- Oversaw center operations, improving ROI through revenue growth
Education
MBA -
SYMBIOSIS INTERNATIONAL UNIVERSITY
Pune 04.2001 -
Bachelor of Science - Biotechnology
G N KHALSA
Mumbai 04.2001 -
Skills
P & L Management
Healthcare Operations
Strategic leadership
Business development
Market Expansion
Team Building & Leadership
Client Relationship Manager
Cost Optimization
Quality Assurance & TAT Improvement
Affiliations
- Rotary International, Member, 2012
- Rotaract Club, Leadership Roles (VP Admin, Board Director)
Location Preferences
- Delhi
- Mumbai
- Pune
- Bangalore
- Ahmedabad
Timeline
Business Head - Upper North
Metropolis Healthcare Pvt Ltd
10.2024 - Current
Service Head - West Zone
Metropolis Healthcare Pvt Ltd
07.2023 - 10.2024
Lead, Retail Service Operations - West Zone
Metropolis Healthcare Pvt Ltd
05.2021 - 07.2023
City Head
Medibuddy Healthcare
05.2021 - 07.2021
Deputy City Manager
Zoylo Digihealth Pvt Ltd
03.2019 - 05.2021
Business Lead
Suburban Diagnostics India Pvt Ltd
03.2018 - 02.2019
Centre Manager
Suburban Diagnostics India Pvt Ltd
04.2016 - 02.2018
MBA -
SYMBIOSIS INTERNATIONAL UNIVERSITY
04.2001 -
Bachelor of Science - Biotechnology
G N KHALSA
04.2001 -