Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Milin Kapoor

Product Manager
Mumbai

Summary

Diligent Product Manager offering 8 years of success in product roadmap development, market research and data analysis. Highly skilled in collaborating cross-functional teams in fast paced tech environment. Driven product initiatives to maximize revenue and strategic experience in product launch

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Product Manager

Atlassian
Pune
12.2021 - Current
  • Led the development and launch of new payment method for B2B SaaS billing experience, which grew to 35% overall cloud revenues and recognized $10M revenue on Annual sales.
  • Identified critical friction points of customers, and build capabilities to monetize $3.5M growth and successfully reduced 25% average sales cycle time for enterprise deals.
  • Managed multiple cross functional teams, formed strong relationships with internal & external stakeholders to collaborate on accelerated business cases.
  • Spearheaded key initiatives from inception to implementation and oversaw all elements involved in product launch process.
  • Build a product strategy to reduce 15% of ticket volume by re-designing customer support workflow with smart technology

Product Owner

FIS
Pune
09.2020 - 12.2021
  • Launched a high business value initiative on network mandates and executed a go-to-market plan within strict timelines .
  • Increased sales by 70% margin for eCommerce merchants by automating flows for chargebacks operations.
  • Achieved $1.5M incentive to company by successfully implementing RDR subscription billing on eCommerce merchants, based on agreement made with acquirer and network.
  • Conducted market research, creating user journeys, product roadmaps and tracking product performance metrics.

Senior Business Analyst

Fiserv
Pune
09.2015 - 09.2020
  • Built Archive Management tool and on boarded with 10 flagship clients to help with 90% faster search performance in archive monitoring.
  • Driven 85% of client interaction on global product requirements, amalgamate product vision & design new ideas on digital archive.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Increased business with 15% clientele by integrating LinkedIn with Microsoft Dynamics CRM Sales and Marketing campaigns.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.

Education

MBA - IT Business Management, Systems

Symbiosis Centre For Information Technology
Pune, India
05.2013 - 05.2015

Bachelor of Engineering - Computer Science

BITS Pilani Dubai Campus
Dubai
08.2008 - 09.2012

Skills

Product Management

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Accomplishments

  • One of the inventors of a published Patent, which will help to identify the Win Probability Score of merchant chargeback representment using Machine Learning.

Timeline

Product Manager

Atlassian
12.2021 - Current

Product Owner

FIS
09.2020 - 12.2021

Senior Business Analyst

Fiserv
09.2015 - 09.2020

MBA - IT Business Management, Systems

Symbiosis Centre For Information Technology
05.2013 - 05.2015

Bachelor of Engineering - Computer Science

BITS Pilani Dubai Campus
08.2008 - 09.2012

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Milin KapoorProduct Manager