Milin Kapoor
Product Manager
Mumbai
Summary
Diligent Product Manager offering 8 years of success in product roadmap development, market research and data analysis. Highly skilled in collaborating cross-functional teams in fast paced tech environment. Driven product initiatives to maximize revenue and strategic experience in product launch
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager
Atlassian
Pune
12.2021 - Current
- Led the development and launch of new payment method for B2B SaaS billing experience, which grew to 35% overall cloud revenues and recognized $10M revenue on Annual sales.
- Identified critical friction points of customers, and build capabilities to monetize $3.5M growth and successfully reduced 25% average sales cycle time for enterprise deals.
- Managed multiple cross functional teams, formed strong relationships with internal & external stakeholders to collaborate on accelerated business cases.
- Spearheaded key initiatives from inception to implementation and oversaw all elements involved in product launch process.
- Build a product strategy to reduce 15% of ticket volume by re-designing customer support workflow with smart technology
Product Owner
FIS
Pune
09.2020 - 12.2021
- Launched a high business value initiative on network mandates and executed a go-to-market plan within strict timelines .
- Increased sales by 70% margin for eCommerce merchants by automating flows for chargebacks operations.
- Achieved $1.5M incentive to company by successfully implementing RDR subscription billing on eCommerce merchants, based on agreement made with acquirer and network.
- Conducted market research, creating user journeys, product roadmaps and tracking product performance metrics.
Senior Business Analyst
Fiserv
Pune
09.2015 - 09.2020
- Built Archive Management tool and on boarded with 10 flagship clients to help with 90% faster search performance in archive monitoring.
- Driven 85% of client interaction on global product requirements, amalgamate product vision & design new ideas on digital archive.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Increased business with 15% clientele by integrating LinkedIn with Microsoft Dynamics CRM Sales and Marketing campaigns.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
Education
MBA - IT Business Management, Systems
Symbiosis Centre For Information Technology
Pune, India 05.2013 - 05.2015
Bachelor of Engineering - Computer Science
BITS Pilani Dubai Campus
Dubai 08.2008 - 09.2012
Skills
Product Management
Product Development
Project Management
Product Vision and Strategy
Teamwork and Collaboration
Product Lifecycle Management
Data Analytics
Stakeholder Management
Market Research Analysis
Digital Marketing
Jira, Atlassian, Confluence
CRM
Figma
Loom
Accomplishments
- One of the inventors of a published Patent, which will help to identify the Win Probability Score of merchant chargeback representment using Machine Learning.
Timeline
Product Manager
Atlassian
12.2021 - Current
Product Owner
FIS
09.2020 - 12.2021
Senior Business Analyst
Fiserv
09.2015 - 09.2020
MBA - IT Business Management, Systems
Symbiosis Centre For Information Technology
05.2013 - 05.2015
Bachelor of Engineering - Computer Science
BITS Pilani Dubai Campus
08.2008 - 09.2012