Mithilesh
Retail Branch Banking
Summary
Dynamic Branch Relationship Manager with a proven track record at IDFC First Bank, enhancing sales performance through effective team training and innovative marketing strategies. Skilled in relationship building and client portfolio management, I consistently drive new business generation while delivering exceptional service, resulting in significant revenue growth and strong client loyalty.
Overview
6
6
years of professional experience
2
2
Certificates
Work History
Branch Relationship Manager
IDFC First Bank
08.2024 - Current
- Increased branch sales performance through effective training and coaching of team members.
- Implemented efficient operational processes, improving overall branch productivity.
- Collaborated with colleagues to develop creative marketing campaigns for new products and services.
Relationship Manager
ICICI BANK
New delhi , Delhi
11.2021 - 07.2024
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Sales Executive
Hdb Financial Services
10.2019 - 11.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Education
PGDM - Marketing And Finance
07.2019
Bachelor Of Commerce - Commerce
08.2016
Intermediate Certificate - Commerce
06.2013
Skills
Loans
Financial services
Written and verbal communication
Service support
Wealth Management
Customer portfolio management
Cash Handling
Relationship building and management
Client Relationships
Product knowledge
Sales processes
New business generation
Certification
IRDA
Timeline
Branch Relationship Manager - IDFC First Bank
08.2024 - Current
Relationship Manager - ICICI BANK
11.2021 - 07.2024
Sales Executive - Hdb Financial Services
10.2019 - 11.2021
School of Management Sciences - PGDM, Marketing And Finance
Mahatma Gandhi Kashi Vidhyapith - Bachelor Of Commerce, Commerce
PN College - Intermediate Certificate, Commerce