Mithilesh
IT Supports Engeneer
Gurgaon
Summary
Detail-oriented IT Support Executive with over 6 years of experience in providing end-user support and maintaining IT infrastructure. Skilled in resolving technical issues in both Windows and macOS environments, ensuring efficient helpdesk operations. Proven track record of minimizing downtime and enhancing system reliability. Experienced in remote support and managing enterprise asset management processes.
Overview
8
8
years of professional experience
2
2
Languages
Work History
IT Support Executive
Cheil India Pvt. Ltd.
01.2023 - 01.2025
- - Delivered L1/L2 IT support to 300+ users, resolving hardware/software and connectivity issues.
- - Managed asset tracking, inventory control, and vendor coordination.
- - Provided remote and onsite support, configured VoIP systems, and maintained documentation.
IT Support Executive
RJT Compusolutions Pvt. Ltd.
01.2022 - 01.2023
- - Installed and maintained operating systems and essential business software.
- - Supported end-users via helpdesk, ensuring SLA compliance and ticket resolution.
- - Handled procurement processes and managed quotations from vendors.
Desktop & Laptop Support Engineer
Concentrix Daksh Pvt. Ltd.
01.2020 - 01.2022
- - Performed OS installations, driver updates, and system troubleshooting for Lenovo, Dell, and HP machines.
- - Managed service calls with OEMs for hardware under warranty.
- - Supported office leaders with technical issues and maintained system availability.
IT Assistant
Impressions Services Pvt. Ltd. (Concentrix Daksh)
01.2017 - 01.2020
- - Assisted in daily IT operations, material handling, and system setups.
- - Maintained stock levels of hardware assets and helped with basic troubleshooting.
Education
Bachelor of Arts - undefined
Dr. Bhimrao Ambedkar University
AgraSenior Secondary (12th) & Secondary (10th) - undefined
HBSE Board
Skills
Consistent development
Personal Details
- Date of Birth: 30 April 1997
- Gender: Male
- Marital Status: Unmarried
Timeline
IT Support Executive
Cheil India Pvt. Ltd.
01.2023 - 01.2025
IT Support Executive
RJT Compusolutions Pvt. Ltd.
01.2022 - 01.2023
Desktop & Laptop Support Engineer
Concentrix Daksh Pvt. Ltd.
01.2020 - 01.2022
IT Assistant
Impressions Services Pvt. Ltd. (Concentrix Daksh)
01.2017 - 01.2020
Bachelor of Arts - undefined
Dr. Bhimrao Ambedkar University
Senior Secondary (12th) & Secondary (10th) - undefined
HBSE Board