Mithun Yadav N

• Nexthink Application - proactively used application to optimize IT, increase individual productivity and saved lot of employee time.
• Deployed technical services and handled incidents by using MS Azure platform to enhance customer experiences.
• Troubleshoot, evaluate and resolve connectivity issues for applications running on Azure
• Initiated and facilitated following ITIL processes: Incident management, Request Fulfillment, Access Management,, Problem Management and Knowledge Management.
• Provided escalated support for enterprise applications and network related issues.
• Incident /Request logging and tracking following request fulfillment, incident and problem management processes as per ITIL standards
• Directly worked with and assisted high profile and essential domestic and international personnel.
• Worked collectively with various technical groups with account creation, termination,transferal and restoration.
• Walked users through installing local and network hardware devices such as printers on workstations.
• Assisted users with troubleshooting MS applications which include restoring personal files,configuration MS office suite and restoring connection of outlook application.
• Have received "Best Performer Certificate"from client side within first 6 months of working in project.
• Mentored and Trained more than 6 new individuals to ensure seamless onboarding process resulting in an average 23% performance improvement within a month.

• • Client Service Representative with experience in resolving complex customer enquiries , Passionate about building strong client relationships , driving brand loyalty and increasing client engagement .
• • Answered average 50+ calls or chats per day from unsatisfied Users related to delays in shipment, lost orders and order mistakes .Achieved 97% average customer satisfaction rating, surpassing team goal by 12 %.
• Providing technical support to customer in computer hardware, troubleshooting.
• • Handling of various types of ware packages installation & networking technologies.
• • Updating patches, troubleshooting and helpdesk activities for day-to-day operation.
• • Configuring, managing & securing resources (Users, Printers and Folders).
• • Safeguarding and maintaining LAN / WAN Network.
• • Responsible for analyzing complex problems and providing effective solutions

• Managed & organized 100+ data sets effectively via advanced querying, visualization, and analytics tools.

• Giving insights to decide which campaign to go forward with which, it will bring in new customers, or make old customers take loan who haven't taken a loan yet. Also assessing which campaign is performing good and how it can be made better.

• Working in collaboration with Product Managers to understand challenges towards product development and provide solution with ML and AI techniques.

1.MS Excel :

• Determine, analyze and improve company’s strategic goals

• Record data and data entry inputs.

• Built schedules to track significant dates, project instructions or work progress.

• Taking existing data from separate document and inputting it into Excel.

• Transferring schedule from outside source and rebuilding it in Excel.

• Used various functions and shortcuts to calculate data quickly and easily such as; SUMIF, COUNTIF, v lookup and also involved in Building charts and graphs, Utilizing pivot tables etc .

2. In depth Knowledge of operating SAP PLM module .

3. Knowledge in SQL & DBMS : • wrote queries to store or retrieve the data. Worked on basic commands such as read, write, create, or upload complex commands and managing data across various tables.