Mohamed Sabir Baba
Chennai
Summary
Seasoned Deputy Sales Manager with relevant experience in driving revenue growth, leading sales teams, and forging strong relationships with clients. Strengths include strategic planning, team management, and customer service skills. Past roles demonstrate significant impact in boosting sales performance and enhancing client satisfaction levels.
Overview
14
14
years of professional experience
Work History
Deputy Sales Manager
Du Digital Global
Chennai
01.2025 - Current
- Analyzed market trends to identify opportunities for business growth and expansion.
- Coordinated cross-functional teams to streamline sales processes and improve communication.
- Conducted regular meetings with sales team to align on strategies and address challenges.
- Implemented customer feedback systems to improve service delivery and client relations.
- Managed daily sales operations, enhancing customer engagement and satisfaction.
Team Lead
Yatra Online
New Delhi
10.2023 - 12.2024
- Coordinated daily operations, leading team to complete tasks on schedule.
- Provided leadership and guidance to team members, promoting high standards and timely task completion.
- Implemented process improvements to enhance team efficiency and workflow.
- Trained new team members on company procedures and best practices, enhancing their onboarding experience.
- Resolved customer inquiries and issues with effective communication strategies.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Business Development Manager
The Interior People
Chennai
01.2016 - 06.2023
- Identified potential clients, cultivated relationships, and negotiated contracts to secure new business.
- Developed strategic partnerships with key industry stakeholders, increasing market visibility.
- Implemented targeted sales strategies to drive business growth and expansion efforts.
- Managed client relationships to ensure satisfaction and strengthen long-term loyalty.
- Conducted market research to identify emerging trends and customer needs.
- Updated customer and lead database regularly to ensure accuracy.
Senior Customer Service Representative
Full Circle BPO
Chennai
04.2012 - 06.2014
- Managed customer inquiries via phone and email, ensuring timely resolution and satisfaction.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Addressed difficult situations with tact and professionalism, preserving customer relationships and enhancing trust.
- Documented customer interactions in CRM system, maintaining accurate records for improved service continuity.
Education
Bachelor of Commerce -
THE NEW COLLEGE
CHENNAI04-2011
High School Diploma -
ASAN MEMORIAL SENIOR SECONDARY SCHOOL
CHENNAI04-2008
Skills
- Sales expertise
- Sales strategies
- Sales process
- Sales forecasting
- Customer relationship management
- Business development
- Market analysis
- Process improvement
- Cross-functional collaboration
- Team leadership
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Deputy Sales Manager
Du Digital Global
01.2025 - Current
Team Lead
Yatra Online
10.2023 - 12.2024
Business Development Manager
The Interior People
01.2016 - 06.2023
Senior Customer Service Representative
Full Circle BPO
04.2012 - 06.2014
Bachelor of Commerce -
THE NEW COLLEGE
High School Diploma -
ASAN MEMORIAL SENIOR SECONDARY SCHOOL