Mohammed Rafi
Centre Head
Bengaluru
Summary
Accomplished professional with expertise in risk management and customer service. At Amazon, enhanced decision-making through insightful risk analysis and improved case resolution rates. Proven problem-solving abilities and decision-making skills. Proficient in MS Office, mentoring, and collaborative teamwork. Successfully increased customer satisfaction at Standard Chartered Bank by resolving complex inquiries.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Centre Head
NIVA BUPA HELATH INSURANCE
2024.01 - Current
- Established and upheld robust relationships with key business clients to enhance sales growth.
- Performed in-depth market analysis to discover new business opportunities and establish potential partnerships.
- Joined forces with marketing team to implement strategic campaigns that improved lead generation.
- Reviewed sales data to fine-tune strategies, boost forecasting accuracy, and augment overall performance.
- Facilitated training and mentorship for junior sales representatives, promoting a supportive team atmosphere.
- Coordinated contracts and pricing agreements, guaranteeing alignment with client needs and company objectives.
Associate Manager
Collegedekho.com
2022.09 - 2024.04
- Facilitated resolution of customer service concerns using established company processes and policies and ensured customers received regular updates.
- Supported junior team members promoting career advancement and boosting team performance
- Boosted customer satisfaction through prompt resolution of intricate inquiries and complaints.
- Supported day-to-day operations by engaging effectively and productively with all team members.
- Contributed to team projects showcasing ability to collaborate and deliver results
Education
BBA - Business Management
Bangalore University
Bengaluru, India 2001.04 -
Skills
Sales presentations
Product knowledge
Proficient in Google Data Analytics
SQL
Power BI expertise
Excel data analysis skills
Amazon Web Services expertise
Product Management
Timeline
Centre Head
NIVA BUPA HELATH INSURANCE
2024.01 - Current
Associate Manager
Collegedekho.com
2022.09 - 2024.04
BBA - Business Management
Bangalore University
2001.04 -