Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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MohammedAadil A Diwan

Alipore, Chikhli, Navsari, Diwan

Summary

To grow My self and the company on the basis of My leadership skills and overcome challenges in the organization. Ground Staff-certified with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Aviation Security Officer

InterGlobe Aviation LTD
03.2023 - 08.2023
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Screened over [500 to 700] passengers per day by verifying ID's and boarding passes

Land Side Shift Coordinator Operations

Qatar Airways
11.2022 - 01.2023
  • Monitored and improved performance of teams and individual employees.
  • Verified quality of all work performed to meet demanding targets.
  • Set challenging goals and helped team work together to accomplish all objectives.
  • Delegated tasks to team members and assessed compliance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Sale Support Executive

Flightpath Travel
07.2021 - 10.2022
  • Managed bookings to optimise team availability.
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
  • Identified issues, analysed information and provided solutions to problems.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Prepared timely and accurate financial reporting and analysis.
  • Developed team communications and information for meetings.
  • Supervised work of contracted employees to deliver work on schedule.
  • Completed bi-weekly payroll for (70) employees

Education

Certificate of Higher Education - Airport Tour and Travel Management

Aerostar Jet Training Academy
Surat, GJ
2020

B.Com - Ecommerce

Dr A.P.J Abdul Kalama University
Indore India
07.2019

12th Certificate - Commerce

Edusucces Pune
Pune Maharashtra
04.2016

Skills

  • I hereby declare that A above-mentioned information is true to the best of my Knowledge
  • Sales support
  • Executive support
  • Supporting international sales team
  • Support work planning
  • Client Needs Assessment
  • Time Management
  • Customer Retention
  • Customer Service Standards
  • Professional Relationships
  • Effective Customer Service
  • Customer Service Process Improvement

Accomplishments

  • Certification in Professional Course in Aviation, tours &travel Management From Aerostar
  • Jet Training Academy
  • Experience well-known Travel company (UK Based) As A Customer service executive as well reservation executive and sales support executive
  • Also Knowledge of GDS Softwares.

Certification

  • Course in Aviation, Tour & Travel Management from Aerostar Jet Training Academy certified

Languages

Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)

Timeline

Aviation Security Officer

InterGlobe Aviation LTD
03.2023 - 08.2023

Land Side Shift Coordinator Operations

Qatar Airways
11.2022 - 01.2023

Sale Support Executive

Flightpath Travel
07.2021 - 10.2022

Certificate of Higher Education - Airport Tour and Travel Management

Aerostar Jet Training Academy

B.Com - Ecommerce

Dr A.P.J Abdul Kalama University

12th Certificate - Commerce

Edusucces Pune

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MohammedAadil A Diwan