Open To Work
MOHAMMED PATHAN
Manager - Account management
Goa
Summary
Dynamic sales manager with a proven track record at Delhivery, driving ₹6 Cr monthly revenue through strategic key account management and customer retention. Expert in cross-selling and upselling, leveraging data analysis and team leadership to enhance client relationships and achieve significant revenue growth.
Overview
11
11
years of professional experience
Work History
Manager
Delhivery
2025.09 - Current
- Managing PAN India sales portfolio, driving ₹6 Cr (~₹60 Million INR) monthly revenue
- Managed a team of 6 Key account managers handling 2,500+ client accounts, focusing on retention, growth, and relationship management
- Led cross-selling and upselling initiatives, maximizing revenue per account
- Built strong relationships with enterprise clients, enhancing retention and long-term value
- Analyzed customer performance, identifying opportunities for revenue expansion
Assistant Manager
Delhivery
2024.04 - 2025.08
- Managed team of 6 key account managers for national-level client portfolio, driving client satisfaction and engagement
- Handled 1500+ accounts, enhancing retention rates and minimizing churn through targeted client strategies
- Identified and converted new business opportunities within existing client base, contributing to overall revenue growth
- Collaborated with internal teams to enhance customer experience and service delivery
Senior Associate Account managemnet
Delhivery
Goa
2019.10 - 2024.04
- Managed key accounts to enhance customer satisfaction and drive retention.
- Assessed customer needs quickly to provide tailored solutions.
- Resolved customer inquiries promptly, ensuring compliance with service level agreements.
- Analyzed data and created reports that informed senior management decisions.
Associate Key Account Manager
Delhivery
Goa
2018.11 - 2019.10
- Developed strategic plans that improved account performance and drove growth.
- Managed key account relationships, fostering customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities for clients.
- Coordinated logistics and supply chain operations, ensuring timely deliveries and seamless service.
Sales Support
Pentair
2017.05 - 2018.06
- Coordinated sales pipeline, managed leads, and facilitated customer interactions
- Provided technical sales support to customers and internal teams.
- Managed creation of marketing materials, collateral and sales support tools.
- Participated in training sessions related to sales support processes and procedures.
Logistics Coordinator
CommScope
2015.02 - 2017.02
- Coordinated logistics operations across multiple departments to enhance efficiency.
- Managed inventory levels and streamlined supply chain processes effectively.
- Coordinated logistics operations to enhance client servicing and streamline order fulfillment
- Collaborated with vendors to ensure timely delivery of materials and products.
Education
MBA - Shipping Management
Narottam Morarjee Institute of Shipping
Mumbai2017-01
Graduation - Shipping & Logistics
Murgaon Education Society
Goa2014-01
Skills
- Key Account Management
- Customer Retention
- Churn Reduction
- Cross-Selling
- Upselling Strategies
- Revenue Growth
- Portfolio Management
- Client lifecycle
- KPI Tracking
- Performance Analysis
- Microsoft Excel
- Pivot Tables
- VLOOKUP
- Team leadership
- Business development
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Value Proposition
- Strong experience in managing large-scale sales portfolios across India
- Proven ability to drive retention, expand accounts, and increase revenue
- Skilled in building long-term client relationships in a competitive logistics environment
Timeline
Manager
Delhivery
2025.09 - Current
Assistant Manager
Delhivery
2024.04 - 2025.08
Senior Associate Account managemnet
Delhivery
2019.10 - 2024.04
Associate Key Account Manager
Delhivery
2018.11 - 2019.10
Sales Support
Pentair
2017.05 - 2018.06
Logistics Coordinator
CommScope
2015.02 - 2017.02
MBA - Shipping Management
Narottam Morarjee Institute of Shipping
Graduation - Shipping & Logistics
Murgaon Education Society