MOHANRAJ PARAMASIVAM
Cluster Collection Manager
Coimbatore
Summary
Experienced professional with over 10 years in collection operations and debt recovery. Proven track record in optimizing processes, improving team performance, and achieving favorable outcomes through negotiation and conflict resolution skills.
Overview
10
10
years of professional experience
2
2
Languages
Work History
CLUSTER COLLECTION MANAGER
With IDFC FIRST BANK
03.2023 - Current
- Micro Business Loan-Flows
- Adept at performing delinquency effectively and efficiently, coordinating with Tele-Calling Team, Vendors and delivering Managements requirement
- An effective communicator with excellent relationship building & interpersonal skills
- Possess a flexible & detail oriented attitude Areas of expertise
- Managing Accounts in delinquency including all bucket size and Visiting borrowers for recovery of overdue cases and updating trails,feedback in required format
- Recovering delinquency of Assigned region from NPA provisioning and responsible in making branch profitability
- Ensuring complete compliance of KYC and AML guidelines, completion of audit reports in stipulated time frame and prompt submission of MIS statements in time
- Following up strategies of field for the portfolio managed and review field team to achieve target
- Ensuring the work flow is planned and all the necessary interventions are actioned to achieve baseline in order to improve Collection Efficiency
- Design strategies to effectively address disputes, expired accounts to prevent any probable escalations
- Responsible for generating business for various banking products like retail banking products like savings and salary accounts, credit cards, fixed deposits, recurring deposit, life insurance products, etc
- Facilitate and monitor recruitments with a clear objective of future requirements and timely communication of the same to the vendor to prevent attrition of filed executives
- Design review mechanism along with agency supervisor to ensure adequate portfolio churn and set productivity bench marks
- Monitored accounts receivable aging and worked with various areas to address business needs.
COLLECTION MANAGER
ICICI BANK
05.2015 - 03.2023
- JEWEL LOANS,CREDIT CARDS-RECOVERY, Key Responsibility
- Team Management
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Vendor Management
- Ensure all the field collectors deployed on the portfolio have valid ID cards, receipt books are allocated to deployed resources
- All highlighted cases as suspected are closed within required timelines with required supporting documents for complete closure within TAT
- Review all the receipts reported lost, cancelled and discrepant are taken appropriate action against it
- Ensure 100% compliance of the vendor to laid down process of DRA certification and Police verification process
- It skill
- Conversant with MS office, Libre office and Internet Applications
- Banking packages and certifications
- FINACLE ICORE : ICORE 10x Core banking software used for day to day operation
- FINNONE : A package used for viewing account details of Delinquency Customer
- FCRM : A package used for initiating customer request for processing and tracking
- SALES CRM : A package used for organizing ,tracking and managing customer leads
- CAPS/FINONE : A package used for uploading and organizing visit report of default customer
- Certified in NISM : National Institute of securities Markets Achievements
- Being Promoted to next grade in short span of period for higher achievements in various parameters
- Resolved NPA cases and improved branch profitability
Education
PGDB - Banking & Finance
ICICI Manipal Academy
Bengaluru, India04-2015
BCA - Computer Applications
Ramakrishna Mission Vidyalaya College
COIMBATORE04-2012
Skills
Team management
Delinquency recovery
Vendor management
Compliance auditing
Financial reporting
Team leadership
Customer relationship management
Data analysis
Process improvement
Performance monitoring
Strategic planning
Communication skills
Problem solving
Legal compliance awareness
Time management mastery
Declaration
I hereby confirm that the information given above is correct and true to the best of my knowledge
Timeline
CLUSTER COLLECTION MANAGER
With IDFC FIRST BANK
03.2023 - Current
COLLECTION MANAGER
ICICI BANK
05.2015 - 03.2023
PGDB - Banking & Finance
ICICI Manipal Academy
BCA - Computer Applications
Ramakrishna Mission Vidyalaya College